• Oversee over 200 accounts for over 50 various programs from the Kick off call to application, discussing how our programs match with their goals and barriers.• As the main source for product information, surpassing my goal of 30% to 61% Rate of Retention for 2023.• Using Salesforce, partnered with Contact Specialist and App Specialists on interest renewals. Monitoring through the entire lifecycle, until official registration.• Created and lead a monthly engagement meetings with my coworkers, thus improving productivity.

More Major key duties include:During my time over here, I am overseeing a pool area of 300 chairs and inspecting pool safety and cleaning regularly; delivering food to guests in a 5-acre area by providing exceptional services; responding to inquiries from customers and handling any issues following business policies and procedures.Some of my accomplishments in this role are:• Partnered with Restaurants, the front desk, and valet to maintain guest service to over 300 guests to maintain feedback and implementation in the Luxury market. Maintaining strong guest relationships, receiving honorable mentions.• Assisted in training new recruits and improving training materials to the current standard of 5 star service.

Reservations: - Updated and created an average of 70 reservations per day for Opera from other System interfaces. - Resolved issues and requests from guests and employees of additional system interface companies through email and phone callsFood and Beverage: Blue- Set up and managed Buffet table and dinning tables for both Breakfast, lunch, and dinner. - Polished and washed all dishes for encouraged success. Opening Glamday Style Hotel:- Set up rooms and hallways, cleaned the floors, and learned about the new operations and the target market. - Greeted the first guests on opening day while working in the Chillax restaurant next to the pool.

Front desk: - Greeted and checked in up to 50 new, regular guests and owners as well as established walk in reservations daily for 5 different locations. - Performed five tasks simultaneously while maintaining quality service: answering phones, check in, maintaining lobby, recording maintenance requests, and handling shuttle requests. - Collaborated with four managers both in housekeeping and in the front office to alleviate guest concerns and anticipated any potential issues. - Participated in a one informational meeting each week, gaining insight in different managerial responsibilities.Housekeeping inspector: - Inspected up to 20 condos at multiple properties managed by the company, maintaining proper amount of inventory. - Maintained communication with management to maintain a deadline for completing room inspections for rooms of about 2,000 square ft in over five different locations.