- Sales and achievement of objectives (increase of revenue by 2 billion FCFA compared to 2022 - 2023).- Client portfolio management and personalized follow-up. - Handling customer complaints and claims.- Analyzing customer needs and proposing tailored solutions. - Activity reporting and competitive intelligence.- Preparing response files for tenders (over 20 completed).- Launching BYD in CI (brainstorming, strategies, events).- Media coverage of internal events via… Show more - Sales and achievement of objectives (increase of revenue by 2 billion FCFA compared to 2022 - 2023).- Client portfolio management and personalized follow-up. - Handling customer complaints and claims.- Analyzing customer needs and proposing tailored solutions. - Activity reporting and competitive intelligence.- Preparing response files for tenders (over 20 completed).- Launching BYD in CI (brainstorming, strategies, events).- Media coverage of internal events via photos/videos (image capture, editing, etc). - Proposing improvements for business development (procedures, strategies, employees management, etc). Show less

- Proposing the marketing action plan for 2023.- Participating in a strategic meeting of the executive committee.- Planning and executing campaigns (Heavyweight, R&W, BECC, etc.). - Organizing the opening of a service point and the inauguration of the Swipbox. - Studying the potential of new locations in Côte d'Ivoire.- Conducting an e-commerce customer training seminar.- Writing market study briefs & communication tools.- Participating in the shooting of an… Show more - Proposing the marketing action plan for 2023.- Participating in a strategic meeting of the executive committee.- Planning and executing campaigns (Heavyweight, R&W, BECC, etc.). - Organizing the opening of a service point and the inauguration of the Swipbox. - Studying the potential of new locations in Côte d'Ivoire.- Conducting an e-commerce customer training seminar.- Writing market study briefs & communication tools.- Participating in the shooting of an institutional film (South African team). - Organizing the annual team building for the sales department (35 people). Show less

- Managing the Linkedin feed (editorial planning, publications, visuals, etc). - Managing email campaigns (briefing, targeting, routing, etc).- Analyzing email and Linkedin campaign results.- Conducting competitive intelligence.- Proposing website improvement strategies. - Proposing SEA strategies.- Proposing solutions for optimizing product.

- Prospecting and building the prescriber network. - Participating in the implementation of commercial actions. - Monitoring customer satisfaction.- Creating route sheets.- Organizing staff meetings.- Developing an optimization mapping.

- Receiving clients with a focus on hospitality and efficient service.- Maintaining and servicing 15 rooms per day within a 6-hours shift.- Monitoring customer satisfaction and conducting follow-up to ensure excellent service delivery.-Organizing daily tasks based on room occupancy to optimize efficiency and service quality.

- Initiating account openings with a focus on customer satisfaction and regulatory compliance.- Establishing credit files for individual clients, ensuring accuracy and confidentiality.- Managing magnetic cards and PIN codes for secure customer transactions.- Developing spreadsheets to analyze credit files for corporate clients, enhancing decision-making processes.- Conducting customer visits to promote services, communicate credit announcements, and perform inventory audits at… Show more - Initiating account openings with a focus on customer satisfaction and regulatory compliance.- Establishing credit files for individual clients, ensuring accuracy and confidentiality.- Managing magnetic cards and PIN codes for secure customer transactions.- Developing spreadsheets to analyze credit files for corporate clients, enhancing decision-making processes.- Conducting customer visits to promote services, communicate credit announcements, and perform inventory audits at petrol stations.- Generating proposals to enhance agency services, improving operational efficiency and client satisfaction. Show less