William Alexander Iii Email and Phone Number

As a Customer Solutions Specialist the focus is on working with our customers to assess operational needs and work with Commercial Sales to create and implement appropriate plans. Act as the operational point person for our largest, and strategic new accounts to insure these accounts have a flawless startup experience operationally with Quest Diagnostics such as: Laboratory Testing & Services, IT connectivity, Billing and Pricing, Patient Services (Phlebotomy), Logistics and/or Field Processing. Work with key top accounts and manage the “At Risk” business to successful saves. Work collaboratively with Sales and are a liaison between all of Quest Diagnostics’ services and our key customers. Coordinates activities to maximize client satisfaction through a close-loop problem resolution process. Monitor client service failures and the timelessness and appropriateness of the functional groups’ response. Interact with functional groups to analyze chronic service failures and implement corrective actions. The Customer Solutions Specialist will evaluate optimal service delivery options for key customers. Develop a strong working relationship with all functional leaders and stakeholders involved through regularly scheduled meetings. Conduct follow-up or retraining sessions, if necessary and review outcome of monitoring daily during the first 45 days. Evaluate all information received and create a start-up or “risk-repair” plan based on what is learned by reviewing Client Problem Tracking module or other client problem reporting mechanism for at-risk accounts and coordinate action(s) between functional groups to determine root cause and resolve At Risk issues in timely manner. Travel in the field, visiting clients and working with Commercial Sales team ensuring total compliance with all company policies and government regulations. Maintaining required documentation and managing other projects/responsibilities as assigned by director.

Responsible for scheduling and supervision of the logistics departmentEnsures timely and accurate customer ServicePrioritizes logistics actives to meet deadlinesConducts reoccurring training: (i.e. Safety, safe driver, etc.)Accountable for hiring, disciplinary actions and performance managementAdherence to department budgetResponsible for all functions of payrollMaintains required records and documentation.Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures) Employee Handbook, Quality Assurance Manual).Maintaining and developing relationships with current, new and potential service providersOvercome road blocks to ensure delivery is made in line with internal and external customers’ requirementsWorking cross-functionally with sourcing, operations, supply chain and finance to identify improvement opportunities and implement successful changes.Drive route optimization/Lean projectsProven ability to work on cross-functional, multi-cultural teamsAbility to energize, develop and influence at all levels within an organizationCreates energy to deliver company goals through creation and comprehensive communication of practical “hands-on” operational plans and strategies

As the Mid-shift group lead I work directly with the management team to provide the Field Route Reps with Driver training, customer issues, vehicle maintenance, Route cleanup and Optimization. Also help on special projects and oversee database cleanup, while providing drivers and clients with any assistance missed or special pickups, adjusting pickup windows or stat request. Overall working with the leadership team to ensure all department policy's are carried out on a day to day basis.

Perform route clean up and OptimizationsHelp provide training according to all company SOP policiesProvide tech support in office and remotely to fellow RSR’s with scanner issues Maintain strong communication and customer service skills.Perform daily activities, make assigned specimen pick ups.Communicate appropriately all unresolved issues with clients

Provide tech support in office and remotely to fellow RSR’s with scanner issues Maintain strong communication and customer service skills.Perform daily activities, make assigned specimen pick ups.Communicate appropriately all unresolved issues with clients

Identify, diagnose and correct problems related to the operating system, software, utilities and hardware.Responsible for inventory management utilizing the eForm asset tracking database.Image client CPU’s for field deployment. Monitor Peregrine and Microsoft Outlook calendars to process daily hardware tickets.Create and maintain system documentation for installation, configuration, and troubleshooting steps.

Responsible for receiving, inspecting, verifying, and processing all materials via inventory system.Properly distributing supplies to all departments.Prepare shipments for outbound deliveries and maintaining the inventory and database records. Utilize standing forklift and floor pallet jacks to properly store and supplies inside the warehouse