Driving customer engagement and education while assuming responsibility for all retail and draft Beer company wide.• Ensuring that consistent levels of GP% are maintained across the Beer category.• Monitoring current trends and seasonal demands when ordering to understand demand; changing amounts and types ordered to ensure low Stock Holding and increased Inventory Turnover.• Created a relaxed multi-use environment, able to cater for WFH professionals, couples, families and… Show more Driving customer engagement and education while assuming responsibility for all retail and draft Beer company wide.• Ensuring that consistent levels of GP% are maintained across the Beer category.• Monitoring current trends and seasonal demands when ordering to understand demand; changing amounts and types ordered to ensure low Stock Holding and increased Inventory Turnover.• Created a relaxed multi-use environment, able to cater for WFH professionals, couples, families and groups at once. • Provided expert knowledge and education to co-workers and customers, creating a community of regular repeat customers resulting in an YoY growth of 15% across the Beer category. Show less

Providing impeccable customer service; guiding and coaching junior Bartenders while supporting the management team and directors.• Overseeing the staffing rota of bar team, reducing staff costs where appropriate without effecting quality of service to maximise weekly.• Transferring bar training online to prevent service quality from deteriorating during the COVID-19 lockdown.• Created forecasting models and usage trend tables to assist with ordering; worked annually alongside… Show more Providing impeccable customer service; guiding and coaching junior Bartenders while supporting the management team and directors.• Overseeing the staffing rota of bar team, reducing staff costs where appropriate without effecting quality of service to maximise weekly.• Transferring bar training online to prevent service quality from deteriorating during the COVID-19 lockdown.• Created forecasting models and usage trend tables to assist with ordering; worked annually alongside external auditors on stock controls. Show less

Overseeing all aspects of a busy city centre night club, sports bar and kitchen, growing annual turnover to in excess of £1m.• Negotiating new supplier contracts with large multinational drink brands on Portfolio Offering, Retrospective payments, Usage Targets and POS budgets. • Established relationships with Local Community and council groups, along with sponsorship of golf days and car meets to help promote the brand to new audiences.• Completed all Inventory Management… Show more Overseeing all aspects of a busy city centre night club, sports bar and kitchen, growing annual turnover to in excess of £1m.• Negotiating new supplier contracts with large multinational drink brands on Portfolio Offering, Retrospective payments, Usage Targets and POS budgets. • Established relationships with Local Community and council groups, along with sponsorship of golf days and car meets to help promote the brand to new audiences.• Completed all Inventory Management, Monthly and Quarterly P&L, End of Year bookwork, creating trends and models from historical data which was used to forecast 6 months in advance.• Ensuring that the operations undertaken aligned with the strategy needed to achieve the goals and objectives set by myself owners and directors. Show less