William Alvarez Email & Phone Number

United States

Act as client advocate and work with internal departments to ensure the customer needs are understood and always satisfied, assist with making sales, collecting and analyzing data, and improving the overall customer experience.

Parsippany, Nj

Acted as primary interface or liaison between client, company, and vendor. Facilitated, prioritized, and project- and resource-managed telecommunications technicians and audit work, including data-gathering, audits, and claims and cost savings. Reviewed, identified, and implemented audit opportunities and priorities. • Developed audit project plans and provided ongoing client updates and reports of audit results.• Drove audit data-gathering for new and existing audit clients by partnering with implementation managers, program leads, account management, and CSR ordering.• Oversaw client and vendor data-gathering, including LOAs, Web portal information, contacts, exclusions, order CSRs, reports, CDs, and contracts. • Set up initial client profile within audit database.• Established and matrix-managed audit assignments and claim activity, and collaborated with audit managers.• Proactively identified, prioritized, and escalated internal obstacles.• Ensured successful interface with Invoice Processing, Inventory, Mobile Groups, Finance, IT, and Account Management.• Reduced time frames from contract signing to audit completion by improving processes, using electronic billing media, driving escalation process, and tightly managing top opportunities across all assigned clients.• Ensured profitable and professional delivery of audit services.• Triaged new accounts to “jump-start” audit process and provide direction for auditors.• Took part in new sales presentations on major accounts of $25,000,000-plus annual spending.

Conducted invoice processing. Oversaw approvals, payment files, check feedback, and client meetings. Ran reports, including metrics and monthly DNR, metrics redirect, past due, e-mail, NIDB, vendor code, and client-specific abuse and fraud. Set up reports. Loaded seed, service order, and MACD files. Reviewed and monitored e-mails, distribution lists, third-party charges, and IT billing.• Worked closely with development team to create payment file process for clients.• Disputed late payment charges or past-due balances for clients.• Supervised four-person team.

Analyzed and audited monthly telecommunications expenses from initial stage through monthly reporting. Served as client and vendor liaison for Citicorp. Interfaced with internal teams, organizing and providing client information. Identified and implemented cost- reduction and revenue-recovery initiatives. • Conducted monthly and periodic client status meetings.• Identified and aligned solutions with clients’ long- and short-term strategies.• Released payment files to Accounts Payable.• Created ad hoc reporting for clients.

Maintained A/P records for five remote offices. Generated weekly A/P check runs. Oversaw payroll for 400 employees and carried out general banking responsibilities. Audited employees’ expense reports. Interfaced with internal management and staff on all levels. Performed ad hoc reporting and analysis.

Sorted, checked in, and distributed corporate support mail. Contacted, followed up, and escalated with various vendors to obtain client information. Entered one month of billing on all customer account numbers. Created open communication with account managers.

Maintained all accounting records (A/P, A/R, and Banking Receivables). Controlled inventory. Trained and supervised staff of three employees.

Updated royalty information to international selection master file. Researched outstanding artist accounts through on-line database. Calculated artist and producer royalty rates for new selections.