• Use of Active Directory• Experience with Mobileiron mobile device management• Setting up and deploying OKTA’s single sign-on software and end-user support• Provide support for Microsoft Office 2007, 2010, 2013, 2016 including Project 2010, 2016and Visio 2010 and 2016• Experience with Windows 7, Windows 8 and Windows 10• Access to setup QNXT accounts through Trizetto’s Service Now (SNOW) as well as thecontact person for unlocking accounts and resetting passwords• Work with Microsoft Surface Pro 3 and Surface Pro 4, HP Elitebook 720 G1, 820 G1, 820 G2, 820 G3, 840 G1, 840 G2, 840 G3,8460p, 8470p, Folio 9470M, Folio 9480M laptops• Mobile devices that I supported and had to upgrade over the years; MiFi 7730L, MHSAC461L, Jetpack 700L Ellipses, Jetpack 6620L, iPhone 5s, 5c, SE, 6s, 6 Plus, 7 and 8 Plus• Provided remote support for end users through Logmein Rescue Console• Experience setting up A/V systems for conferences• Provide technical support and account management to Casetrakker• Provide support to many 3 rd party software such as, Adobe, Webex, Citrix, WinSCP, RightFax,ACT! and others• Setup equipment for new users as well as provide orientation for them• Experience deploying and troubleshooting Checkpoint Endpoint Encryption, BitlockerEncryption and McAfee Endpoint Security

• Provide Level 3 Desktop Support for hardware and software for internal remote users• Extensive use of Active Directory tools• Experience with Remedy ticketing system• Extensive use of Service-Now ticketing system• Responsible for receiving, handling and documentation of new hardware for several departments• Experience with FileMaker 8 to keep track of hardware assets such as laptops, Macs, monitors, Phones, Printers and other peripherals• Provide support for Microsoft 2003, 2007 and 2010/365 Office Suites including Project and Visio• Work with Safeboot and Bitlocker encryption software and console• Migrated hundreds of users from Outlook to Google Cloud• Extensive use of Google Cloud and email solutions• Experience working and dealing with data transfer of senior level end-users such as Vice Presidents and Senior Vice Presidents• Experience with Adobe applications• Work with Windows XP, Windows 7 32 bit and 64 bit Operating systems• Contact with Dell for hardware replacements• Provide part time support to users at a “Tech Hub” establishment on a retail level• Experience with PXE boot• Provide troubleshooting support for Iphone, Ipad and Android devices; including setting up Vodafone and Touchdown mail clients• Move personal data across platforms including from Mac to PC devices• Extensive use of SMS remote tools• Work with Dell E6430, E6420, E6530, XPS13, E7240, D620 laptops• Work with Dell Optiplex 790, 780, 755, 7010 small form factor • Extensive use of Cisco AnyConnect client• Provide support to many 3rd party software such as Reflector, Filezilla, Webex, WinSCP, iTunes and others• Use of in house applications such as Oxygen, UOPS, SAP, MadCap, HEPM and many more • Experience troubleshooting Chrome, Firefox, Internet Explorer and Firefox web browsers• I restructured how our department handles hardware for better security and easier asset management

• Provided Level 2 desktop support for hardware and software across the corporation • Worked extensively installing, configuring and troubleshooting of Microsoft Office Suites, 2003, 2007, and 2010• Responsible for upgrading hundreds of machines at multiple company locations; this includes hardware, software and data• Used SMS and CMS to connect remotely with users to provide support and as well as for gathering data and software for upgrades • Installed and configured encryption software such as Encryption Anywhere, McAfee Endpoint and Symantec Endpoint Encryption• Experience with in-house applications such as MCH, RightFax, Navigator and other applications• Strong experience in working with Active Directory tools • Highly experienced in deploying, upgrading and troubleshooting most software available to users as well as 3rd party software for developers. This Includes Oracle, Server 2005/2008, Adobe apps and as well as others• Experience working with Vice Presidents, Presidents and Senior Vice Presidents including handling their data• Coordinating and handling deployment and planning of a large number of workstations for various business units (50+ PC setups)• Extensive experience troubleshooting Excel Macros• Worked with TIMS and Remedy ticketing systems• Re-imaging hundreds of machines with different operating systems• Gathered network information for future department moves using software and flukes• Imaged and upgraded pc’s and laptop such as Lenovo’s T60’s, X60’s, T60p’s, Z-Pros, V-Pros, M- 52, M-55, M57 & M58 p, HP laptops such as Elite book 8400 and Z-200, Z-600 workstations

• Was trusted with the purchase of equipment for the IT Department and kept track of all the hardware inventory• Performed Desktop Support for entire site of around 6,000 users• Diagnosed hardware problems to later order the necessary replacement parts• Was the contact person for Installing and upgrading IBM, and Compaq hardware for the site• I worked extensively with the Remedy ticketing system • Formatted and Re-imaged computers for entire location using Symantec ghost• Responsible for deploying computers and setting up software and doing upgrades