Successfully launched and established a glass gallery, smoke shop and accessories store from the ground up, growing it into a thriving business with two locations.Achieved high annual revenue through strategic planning, effective marketing, and exceptional customer service.Developed and executed a comprehensive business plan, including market research, financial projections, and inventory management, resulting in consistent profitability and growth.Established strong relationships with local businesses and coordinated joint events and promotions, enhancing brand visibility and attracting a wider customer base.Actively engaged in outside sales initiatives, forging partnerships with other retailers, distributors, and manufacturers to expand product offerings and increase revenue streams.Implemented effective advertising and marketing campaigns, leveraging both traditional and digital channels, resulting in increased foot traffic and online sales.Managed day-to-day operations of the two store locations, including staff supervision, inventory control, and customer relations, ensuring a smooth and positive shopping experience.Provided exceptional customer service, building a loyal customer base and receiving positive feedback and reviews.Stayed up to date with industry trends, regulations, and product knowledge to ensure compliance and offer the latest and most sought-after products to customers.Led a team of dedicated employees, fostering a positive work environment, providing training and guidance, and achieving high levels of employee satisfaction and retention.

Tasked with setting up operations for a small, rapidly growing business, I conceptualize, implement, and maintain Cloud-based POS system and Online Store. In this role, I oversee all inventory, improve processes, manage retail design and location expansion projects, as well as drive sales and visibility through social media campaigns. To propel profits, I developed the business technology and organizational strategies from the ground up, having joined the company with solely analog processes in place. I implemented inventory management and computerized point of sales systems for multiple stores. TEAM LEADERSHIP:►Organized the hiring process and developed HR documentation. ►Hired and trained employees, motivating the team to achieve rapid growth. ►Drove a major improvement in ordering by automating processes and training personnel.SALES STRATEGY EXECUTION:►Created an online store, developed a product line, and put systems in place for reordering and shipping, augmenting sales by 100%. The online store brings as much profit as the retail locations. ►Leading a major expansion project, designed 2 new stores.►Propelled company’s revenue 400% while maintaining relative profitability. COMMUNICATION & PARTNERSHIPS:►Clearly communicated all initiatives to the owners, establishing solid decision-making processes for the C-level executives and ensuring ongoing growth for the company. ►Built productive partnerships with vendors, resulting in profitability and timely delivery.

I led a team of music instructors in delivering engaging lessons and working as a team to meet the needs of students. Having been promoted from Assistant Director, I organized sales and instructor statistics using Excel spreadsheets and ensuring effective documentation of all processes for decision-making. I developed a customer engagement strategy to stabilize workflow for all instructors, oversaw daily schedules, and held conferences with students and parents. ►Strengthened the Center’s visibility in the community by organizing and promoting instructor and student concerts for customers.►Maximized customer satisfaction and sales by analyzing client information and feedback. ►Serving thousands of students each week, booked new clients for individual and group classes.►Oversaw a team in two franchised locations in Marlton NJ and Montgomeryville PA, and three corporate locations in Ardmore PA, Conshohocken PA, and Malvern, PA. ►Developed and managed programs including private music lessons, rock band classes, choirs, musical theater, and FirstNotes(TM) early childhood music classes.