William Rohm Email & Phone Number

Portland, Oregon, United States

Portland, Oregon, United States

Contracted to Microsoft.Worked one-on-one with customers to resolve their documentation issues – revised articles as needed. Performed typical technical writing tasks – researched products and their source code, created new and updated articles, and maintained existing prose and illustrations.Wrote many utility scripts for information manipulation, including a 1,000-line Excel VBA macro that calls the GitHub API to read PR data and then creates report spreadsheets.Fixed 1,244 technical, grammatical, and layout issues in SQL Server, Visual Studio, Azure, and Azure DevOps documentation.

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Provided expert wordsmithing and IT assistance, and created demonstration microcontroller-based gadgets.

Portland, Oregon, United States

Contracted to Microsoft.Maintained accuracy and consistency of technical documentation pursuant to the EU-Microsoft Consent Decree, for Office, Exchange, and SharePoint products.Team lead for projects with up to four programmer/writers.Reviewed and revised ~300 manuals covering client-server wire traffic at both the procedural and byte levels. This involved interpreting and describing ~3500 individual document issues.Co-wrote two manuals, starting from source code comments.For the Microsoft Developers Network website (MSDN.com), wrote two white papers, eight programming articles, and two instructional blog posts.. Also wrote User Guide for an e-mail testing tool that is open source on GitHub.Go-to team member for complex document programming, diagrams, and one-offs.Wrote text-processing scripts to: extract API content from source code comments, create a database of ~800 document revisions over 5 releases, and, for one document, fix 132 issues at once.

Rewrote "Flash Media Server Developer Guide" for latest release.

Brief contract for editing their master recommendations document (~200 pages) for large-scale web ecosystem on very aggressive timeline. Recommendations covered all aspects, from management involvement and headcount to content and content management to server software and hardware.