William Apple Email & Phone Number

• Provided end user desktop support for Franciscan Alliance including installation and troubleshooting of specialized software, refresh out-of-warranty desktop models with new units, did warranty replacements for HP desktops, notebooks, and tablets.• Worked with SCCM to remotely repair workstations, image workstations, and prepare auto logon accounts/PCs.• Utilized Computrace anti-theft tracking software to keep track of the laptops in my area.• Telecommunications Specialist – provided telecom training and expertise for our team. position

Indianapolis, Indiana

• Repaired, maintained, and installed Telecommunication systems throughout the Chicago, IL, Louisville, KY, & Indianapolis, IN markets.• Installed, configured, and integrated advanced communication systems including DS3 and FOM• Site Audit/Survey - Went to sites within market. Sketched site compounds for possible expansion, recorded power meter readings and A/C voltage and AMPS. Took site pictures of equipment and other carriers in the compound.• Provided onsite expert installation, repair, & technical support for major entities including the FBI, United States Army, IBM, Microsoft, United States Postal Services, and various other corporations• Supervised and trained technicians in the areas of installation, repair, and maintenance of Telecommunication systems.

• Assisted professor in the instruction of the Java course.• Aided students in the comprehension of computer science and informatics course material