William Archer Email & Phone Number

Bradenton, Fl

Sarasota

Work with an amazing group of people that focus on vision care and have one of the top centers for surgery in Cataracts, Plastics, and Lasik

Sarasota, Florida, United States

Managed and scheduled appointments to ensure efficient patient transitions and optimal care deliveryCollaborated actively with healthcare professionals to address all patient needs and preferencesProvided valuable guidance and support to patients in navigating complex healthcare systems, enhancing their overall experience and satisfactionMaintained accurate and detailed patient records, ensuring compliance with regulatory guidelinesKnowledge of multiple brands including all Sonova brands, Unitron, Oticon, Resound, Siemens, Widex, Signia, and more, repairing and programming them.Provided patient care and case management, assessing specific needs for scheduling appointments and allocating appropriate time for careDemonstrated skills in direct sales, post-sale follow-up, and patient relationship/retention supportProficient in billing processes, including financing programs, insurance billing, and codingProven problem solver with strong organizational skills and a team-oriented approachActively involved in event planning to reach out and provide services to underserved populations or less fortunate individuals.

Bradenton, Florida, United States

Configured and supported Network/VPN security toolsConsulted with staff on awareness and best security proceduresAnalyzed and established security camera network requirementsDeveloped and updated Network recovery strategiesCreated a campus-wide security app with a Request/Emergency feature that automatically focused cameras in the vicinity of the phone's locationReceived an award for the Application from the SCF College and Manatee County Police Department for exceptional dedication to securing the safety and well-being of staff and students.Implemented and managed robust security protocols to safeguard critical systems from the risk of unauthorized access and potential data breaches.Conducted regular penetration testing to identify and address potential weaknesses in infrastructure, ensuring a proactive approach with cross-functional teams and procedures, and regulatory requirements.Monitored and investigated security incidents, promptly responding to and resolving any security breaches or policies, minimizing the impact on operations, and ensuring continuous system integrity.* Sadly had to resign due to a family emergency

Nationwide

Maintained and updated secure patient medical records, adhering to HIPPA lawsScheduled in the real-time estimated time of arrival for in-home patient appointments, utilizing GPS to select the best routes for teams based on tasks and emergent situationsEnsured minimal scheduling times, optimizing time spent on the road and maximizing time with patientsCommunicated with patients/customers in a detail-oriented, friendly, and empathetic manner, even in high-stress situationsAssisted team leaders in resolving and de-escalating issues in a calm mannerAddressed customer questions or concerns through various channels such as phone, email, online chat, and social mediaEducated referral sources, patients, and employees on service qualifications and 3rd party billingPrepared and completed CMNs/SOPs for Sales Reps and maintained documentation in the tracking logTrained team members on proper insurance coding for accurate co-pays and deductible collection*Operated as a remote employee for Sykes Enterprises, which was sold to Sitel Group, resulting in the end of the contract with Dispatch Health.

Tampa, Florida, United States

• Assisted with COVID-19 response during the lockdown by informing patients of their positive test results and providing guidance on how to protect themselves and their loved ones• Calculated the potential contagious period of each patient based on their testing date and contacted any individuals who may have been exposed to the virus• Communicated with empathy and professionalism the risks and the need for testing to anyone who had contact with a positive individual.

Lakewood Ranch, Florida, United States

Identified optimal applications/systems at the most cost-effective rate, leveraging existing systems, to successfully develop a telehealth system.Conducted software functional testing and debugging for seamless performance.Proficiently managed a suite of video meeting applications for Doctors across multiple locations.Formulated a strategic road map enabling insurance companies to integrate their insurance coding into the telehealth framework.Constructed and designed a fully functional website incorporating telehealth software, insurance coding, and billing software systems.Ensured compliance with relevant laws, codes, and regulations throughout all activities.Monitored daily operations, including server hardware, software, and operating systems.Orchestrated the installation, upgrades, and maintenance of new servers to accommodate the increased load of the telehealth network.Oversaw medical billing, medical insurance coding, patient data entry and filing, office budget, HR, and payroll management.Efficiently coordinated appointments, schedules, and managed staff calendars.Supervised patient services and effectively handled incoming patient phone calls.Collaborated with Doctors to establish office/patient policies and conducted training sessions for new doctors to adapt to our remote work system.*Successfully negotiated and accepted an offer to sell during the challenging circumstances of the Covid-19 pandemic.

Computer And Information Sciences And Support Services

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program