• Daily applications of multi-tasking, time management, and prioritising to ensure all residents’ physical, emotional, and mental needs were met.• Position of responsibility, led shifts and actively adjusted shift plans according to high-pressure situations and varying needs of end-of-life residents. • Assisted with any physical activity whereby the resident needed support such as dressing, personal care, or meals.• Aided residents with domestic duties such as cleaning… Show more • Daily applications of multi-tasking, time management, and prioritising to ensure all residents’ physical, emotional, and mental needs were met.• Position of responsibility, led shifts and actively adjusted shift plans according to high-pressure situations and varying needs of end-of-life residents. • Assisted with any physical activity whereby the resident needed support such as dressing, personal care, or meals.• Aided residents with domestic duties such as cleaning, emptying bins, and washing where requested. • Diligent record-keeping practices such as daily updates to resident-specific medical records. Show less

• Provided customer-centric service through assistance with beverage choices according to taste, dietary restrictions, and monthly specials.• Memorised 80+ complex processes and executed them whilst multi-tasking to provide both efficient and entertaining service under high pressure. • Acquired knowledge on Health and Safety Level 1&2, Food Safety Level 1&2, Food allergens, and Equality and Diversity through Flow Hospitality Training.• Collaborated with a team on shift… Show more • Provided customer-centric service through assistance with beverage choices according to taste, dietary restrictions, and monthly specials.• Memorised 80+ complex processes and executed them whilst multi-tasking to provide both efficient and entertaining service under high pressure. • Acquired knowledge on Health and Safety Level 1&2, Food Safety Level 1&2, Food allergens, and Equality and Diversity through Flow Hospitality Training.• Collaborated with a team on shift to ensure smooth customer flow depending on bookings, private hires, or walk-ins. • Conflict resolution skills to de-escalate high pressure confrontations. Show less

• Provided enthusiastic service to delicatessen customers by offering food samples, answering questions about products, and proactively engaging with customer requests. • Upsold and cross-sold products to customers leading to a 10% increase in revenue during the Christmas sales period.