William Ashmore Email & Phone Number

Birmingham, Alabama, Us

Birmingham, Alabama, Us

Birmingham, Alabama, Us

Responsible for supporting the Account Management team by monitoring the performance of our contracts to actual claim file performance, demonstrating the value of meeting proposed savings targets and providing client specific reporting documentation to demonstrate those results. Client facing and actively participates in strategic targeted client meetings.

Birmingham, Alabama, Us

Woonsocket, Ri, Us

• Develop and maintain positive professional relationship with my current client contacts. Manage the day to day account tasks such as: benefit plan changes and set-up, member eligibility and issues, accumulations, analyze complex problems, identify root causes and help to drive practical solutions. Provide timely and accurate responses to all client contacts. • Lead and engage in collaborative client projects for my specific clients and/or the Coalition as a whole.• Serve as a Subject Matter Expert on various internal programs and processes. Served as a mentor for current account managers and new hires by leading daily activities by providing coaching, development, guidance and timely resolution as needed. • Experience on Health Plans with over 1.3 million members to currently managing groups within a Coalition with roughly a total of 73,000 members.• Develop internal network of appropriate Caremark resources to support client needs.

Des Moines, Iowa, Us

• Manage direct account responsibility for business activities nationwide serving as the focal person for clients with populations ranging from 25-5,000 employees.• Direct communication with client representatives about services provided to them through consistent close communication, proper evaluation of needs, proactive measures to eliminate barriers to success, and quick resolution of concerns to ultimately maintain corporate partnership with Principal Wellness.• Build lasting, meaningful relationships with all ranks of client employees (front line staff to executive management). Nurtured and expanded upon existing customer relationships.• Focused on strategic planning, customization, and ongoing management of delivery method.• Evaluate each aspect of the clients program to determine levels of positive outcomes, client satisfaction and areas of improvement. • Found solutions to unforeseen problems related to the operations & management. • Collaborated with management teams to incorporate creative and innovative ways to drive successful outcomes. Ideas are client satisfaction driven, efficient and revenue enhancing.• Manage financial resources correctly and efficiently. Maximize the return on investment for each program through time and resource management.• Job requires a high level of integrity, very little to no supervision and up to 75% nationwide travel.