Case Manager The Pride Center of Maryland Feb 2024 - Present (3 months)Established a rapport and assisted clients with identifying their personal , educational and career goals to help them formulate future plans of stability, educational and emotional growth.Provided crisis intervention services through individual and group counseling to both employees and clients Provided referrals and resources to employment ,therapy and further educationcompleted incident reports, client… Show more Case Manager The Pride Center of Maryland Feb 2024 - Present (3 months)Established a rapport and assisted clients with identifying their personal , educational and career goals to help them formulate future plans of stability, educational and emotional growth.Provided crisis intervention services through individual and group counseling to both employees and clients Provided referrals and resources to employment ,therapy and further educationcompleted incident reports, client intakes,attended fundraising and community outreach events, performed HIV rapid testing. Created treatment plans for clients along with identifying and distributing useful Resources for them. Show less

Parts of Peace is a Baltimore, MD based nonprofit with a mission to implement programs, projects and community initiatives that facilitate community development and cultural sustainability. Parts of Peace hosts several programs including Families Matter, Peace for Justice and several others.

Provided information on and upheld insurance polices as well as verified the correct types of coverages for rentals both temporarily insured and consistently Conducted a Policy review with customersOperations :operate multi call systems , check vehicles with OBD-II code reader, file a legal transfer of tickets to customers , conduct scheduling, reservations and verifications of active licenses

Coordinated events with other non profits in Baltimore city Including food, media music seating and clean upCreated a safe space for participants and up held schedules and Commitment to contractual agreement

Retrieved and compiled critical information for Section 8 housing eligibility for current and prospective clients Using the systems Elite/Emphasys and AS400.Met and exceeded daily processing queries of 50-175 clients per day. Up to 250 clients a day during re-certification week.Supported housing associates with developing and completing prospective Section 8 client files, scheduling client briefings and generated mailings for "missing client" information requests.Monitored program… Show more Retrieved and compiled critical information for Section 8 housing eligibility for current and prospective clients Using the systems Elite/Emphasys and AS400.Met and exceeded daily processing queries of 50-175 clients per day. Up to 250 clients a day during re-certification week.Supported housing associates with developing and completing prospective Section 8 client files, scheduling client briefings and generated mailings for "missing client" information requests.Monitored program effectiveness.Maintained compliance with company requirements.Transferred to DMC august 2016 Show less

Program Manager July 2014 to July 2015Designed and implemented a new Art Therapy program for residents of all PLASE houses and Implemented a follow-up program for clients who have transitioned out of P.L.A.S.E. Submitted strategic plans for program improvements.Developed a workforce to reduce homeless recidivism.Created job descriptions for new employees.Trained new employees on computer systems and other computer operationsBuilt a program to increase the… Show more Program Manager July 2014 to July 2015Designed and implemented a new Art Therapy program for residents of all PLASE houses and Implemented a follow-up program for clients who have transitioned out of P.L.A.S.E. Submitted strategic plans for program improvements.Developed a workforce to reduce homeless recidivism.Created job descriptions for new employees.Trained new employees on computer systems and other computer operationsBuilt a program to increase the professional development of my employees.Management Office duties included: attending Fundraising events, Budget and payroll management of employees under the Catholic Charities grant, operating a multi-call system, managed confidential documents. Show less

Managed the central client intakes of all referrals and client-required policy and confidentiality procedures.Established a rapport and assisted clients in identifying their educational and career goals to help them formulate future plansProvided crisis intervention services through individual and group counseling to both employees and clients alike​

Obtained funding through grant writing for the use of an implemented program under a service objective.Addressed community needs regarding child abuse and impoverished environments.Lead the production of a youth homelessness documentary surrounding the ever growing problem of youth homelessness and unprepared aging out of foster youths.Lead speech presentations and created trainings for employees on a wide range of activities. Created surveys to gauge community member's needs… Show more Obtained funding through grant writing for the use of an implemented program under a service objective.Addressed community needs regarding child abuse and impoverished environments.Lead the production of a youth homelessness documentary surrounding the ever growing problem of youth homelessness and unprepared aging out of foster youths.Lead speech presentations and created trainings for employees on a wide range of activities. Created surveys to gauge community member's needs and acquired community resources with non-profits to address child welfare Show less