• Lead the comprehensive project management efforts for multiple initiatives, consistently achieving project goals while optimizing resource allocation and adhering to timelines.• Collaborate closely with stakeholders and cross-functional teams to delineate project scope, allocate resources, and establish intricate project plans.• Deconstruct project objectives into precise tasks and activities.• Identify and allocate requisite resources, encompassing team members, financial assets, and technological tools.• Promote a synergistic team environment that fosters transparent communication and the exchange of knowledge.• Continuously monitor resource utilization and effect adjustments as necessary.• Strategically adapt project plans and processes to accommodate modifications while remaining aligned with project objectives.• Implement rigorous quality assurance measures, culminating in a 20% reduction in defects and elevated client satisfaction.• Skilfully navigate change management in response to evolving project requisites, ensuring seamless project execution.• Provide adept guidance, mentorship, and direction to team members, nurturing a collaborative and motivated workspace. Address challenges and obstacles, proffering well-considered solutions, and securing the team's triumph.• Present project progress, challenges, and solutions to senior management and stakeholders, thereby facilitating judicious decision-making. Safeguard the alignment of activities with project objectives and constraints.• Conduct post-project evaluations with precision, harnessing insights to refine project processes and elevate forthcoming project outcomes.

• Managed a digital transformation project for Kiosks, Mobile Apps, roving concierge and PWA for users to perform self-serve tasks.• Facilitate complex workshop, weekly meetings and took ownership of managing critical project documentation, strategic plans and departmental roadmaps.• Determined priorities and dependencies by establishing deliverables and milestones.• Redesign project plans, test cases, schedules, timelines and templates in the project management framework to simplify and streamline in response to team member feedback.• Optimized project schedules and timelines resulting in the reduction of timeframe.• Performed on-site survey, mapping and review of building blueprint for Kiosk wiring and installation.• Gathered and documented requirements for hardware and software applications.

-Responsible for supervision, training and development for team members in accordance with company policies and procedures. -Assisted whenever the team was short-staff-Maintaining 100% accuracy for payments-Manage customer flow to reduce waiting time-Manage POS system

-Responsible for clients website designs, functionality improvement/optimization and web testing.-Responsible for report design for each client, report improvement and optimization, compatibility with Jasper Server-Manage Jasper Server for report design-Database Management

A creative agency focus on web development and branding. We provide consultation on business development and how websites and social media helps business with their clientele. Team Leader, HTML/CSS/PHP Programming, Client Meeting, IT Solutions