William B. Email & Phone Number

Jacksonville, Florida, United States

Nashville Metropolitan Area

Houston, Texas Area

New Jersey

Operations Quality Control Manager♣ Trained 300+ team members on housekeeping best practices and protocol to drive productivity.♣ Ensured manpower met demand by scheduling temporary labor resources to minimize workflow lags.♣ Developed a training program to support instruction initiatives and eliminate knowledge gaps.♣ Oversaw 200-250 staff members and monitored hiring, terminations, scheduling, payroll processing and performance planning to ensure optimal productivity.♣ Ensured supply met demand by procuring cost effective supplies and managing inventory levels.♣ Interviewed potential team members to identify top talent and eliminate workflow lags.♣ Maintained project work and event budgets with zero profit erosion to eliminate financial discrepancies.♣ Oversaw the composting recycling program and compactor area.♣ Streamlined operational efficiencies by implementing process improvements to drive productivity.Key Achievements:♣ Managed special event logistics, including the pre- and post-cleanup and a staff of up to 225 employees.♣ Ensured optimal safety and readiness by executing quality control inspections for corrective action planning.♣ Oversaw the stadium compositing program to increase division rate from 40% to 45%.♣ Maintained a gold cart fleet and ensured optimal equipment functionality and usage.♣ Grew account guest services score by 15% since taking over program.Conducted forecasting for next month projections to drive financial planning activities and support leadership

Jacksonville, Florida Area

SMG Jacksonville, Jacksonville, FL 2005 – 2015 Maintenance Coordinator / Operations Coordinator♣ Executed a variety of key tasks and responsibilities on a daily basis to ensure all maintenance functions are performed in an accurate and timely manner.♣ Provided effective leadership, including scheduling staff, assigning work orders, and monitoring work quality.♣ Leveraged strong organizational skills while purchasing supplies and ensuring buildings are prepared for events.♣ Performed building inspections with attention to detail to optimize safety. Proactively manage the buildings prevent maintenance program and ensure completion of all required maintenance. ♣ Completed several administrative tasks, such as preparing requests for proposals and processing payroll.♣ Assisted all departments and tenants with daily maintenance needs. Foster positive professional relationships.♣ Contributed as a valuable member of the safety committee and participate in numerous ongoing meetings.Assisted= with operations of an NFL stadium and oversee seven additional buildings, such as an arena, minor league baseball park, convention and performing arts centersKey Achievements:♣ Overhauled inventory process to minimize purchases based upon necessity, which secured cost savings.♣ Established an effective preventative maintenance program.Acknowledged by Events Manager for team participation and collaboration

Electrical And Electronics Engineering

Business Administration And Management, General