• Maintaining fruitful relationships with existing customers• Grow and retain existing accounts by presenting new solutions and services to clients• Identify new clients by networking and/or cold calling, whilst focusing on my geographic area and establishing rapport• Develop proposals that speaks to the client’s needs using a variety of media, whilst ensuring Office Depot’s KPI’s are met• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.• Negotiating and renegotiating by phone, email, and in person and handling objections by clarifying, emphasising agreements and working through differences to a positive conclusion using Miller Heiman methodology• Planning and overseeing new marketing initiatives as well as Identifying opportunities for internal campaigns that will lead to an increase in sales• Work alongside senior level management on business awareness with a view to developing new services and products as well as technical and internal staff where needed• Researching the needs of other companies and learning who makes decisions about purchasing• In depth knowledge of the industry, the solutions/services the company can provide, and of the company’s competitors• Attending conferences, meetings, and industry events• Meet and exceed monthly and quarterly sales targets• Submit weekly pipeline reports and ensure data is accurate• Forecast sales targets and ensure they are met by the team• Track and record activity on accounts and help to close deals to meet these targets.

Senior account manager within inside sales managing the Elite base Currently managing a base of 267 accounts with an annual turnover of £2.5 million.To retain and increase sale through fact finding and Account management Within 9 months of this role I was asked to manage the Elite base, and 12 months promoted to Senior Account Manager

Part of a team of 9 account managers that manage 14,000 accounts in the retention's department, for SMB. To retain maximum profitability through cross sell and up-sell and retain and gain new Business. To achieve KPIs on a daily, weekly and monthly basis. Understanding and fact finding how each Business process works to determine the best and most efficient way to help with all their Business needs.