William Bayer Email & Phone Number

Drive transformation of the user experience, risk optimization and value creation associated with billions in annual Indirect spend. Drive operational alignment across Procurement, Legal, Finance, Technology, Geographies, Business Units, and 3rd Parties. • Leads a team of product professionals, along with cross-functional business and technical teams in all phases of global product delivery (requirements, design, build, test, launch, support) and Operational Support for Indirect Source to Pay.• Leads team and MSP responsible for >$0.5b annual Technology spend across >100 commodities, including functional leadership, operational improvements, service delivery, and supplier management.• Partner with Nike Technology on global product strategies and visions, as well as creation and backlog prioritization of Features. Manage SaaS Vendor and influence prioritization of product enhancements and critical defects.• Delivered Coupa product implementations for Greater China, EMEA, and APLA along with Global eSourcing and ongoing catalogs and cXML implementations, increasing approved P2P channel utilization.• Delivered Beeline product implementation for North America, increasing spend, utilization and location visibility for > 7500 temporary workers.

Portland, Oregon

Led business operations for US Applied R & D Hub group whose mission is to be the world’s most innovative partner leveraging NTT’s worldwide organizations to create the conditions for innovators to solve problems that change the world. Developed strategic vision for corporate operations and managed resulting tactical implementations to enhance operational efficiency, cut costs, reduce corporate risk, improve quality, and streamline processes. Drove corporate programs and projects including product support, C Suite reporting, travel management, expense management, procure-to-pay, corporate credit cards, and contract management. • Reduced employee expense report processing 45%, increased on-time invoice payment invoices 30%, reduced accounting processing time 50%. • Reduced Travel expenses by 20% via policy, vendor, and corporate card program re-design. • Enhanced clarity and adherence of policies and procedures by a complete redesign and rewrite; partnered with human resources to incorporate them into annual reviews and on-boarding.

Beaverton Or & Hilversum, Netherlands

Provided leadership to onshore and offshore global direct to consumer support staff and vendors providing top-quality service to retail stores. Designed and managed execution of all global service metrics, reporting processes, analysis, and resulting process improvements for Global Retail Store Systems. Designed, implemented, and managed all Incident, Problem, Performance and Service Level Management process; and Service Operations and CSI processes. Consulted on all other ITSM Processes.• Led program and projects for implementation of new break/fix and staging vendor for 285+ stores in 26 countries in EMEA requiring coordination of multiple internal and external stakeholders in the US and Europe. Completed project early in 60-days — exceeded previous service performance within 90 days and reduced costs.• In difficult environment where incidents increased 13%, initiated and managed process improvements that boosted SLA adherence 9.3% in year 1 and 4.3% in year 2 globally by partnering with service desk, vendors, partners, and dozens of global resolver groups. • Resolved complex technical retail issues for Fuelband launch achieving 98%+ success rate as program and project manager leading 25 workstreams and conflicting resource commitments.• Reduced iOS device service incidents from 50% to 10%—analyzed situation—developed solution options—led team to complete project, with design and execution of device asset management saving thousands in shipping and repair costs.

Beaverton, Or & Hilversum, Netherlands

Analyzed current state, gathered requirements, and created future state models for Nike iD and Nike Find business processes. Lead the Merch Ops program’s cutover track. Co-lead all system build activities and conversion execution. Lead process improvements and the implementation of Solution Manager. Consultant to the program’s security, conversion, environment, compliance, and batch teams.Drove implementation of global instance of SAP Solution Manager.Represented the Americas Region (Canada, Mexico, Brazil, Argentina, Chile) for the Merchandise Operations track of Retail Connect Program. Developed and implemented the Global SAP ERP retail solution in EMEA, with an eye toward its future roll-out in Asia and the rest of the Globe.• Delivered SAP retail implementation for largest retail program in Nike history as project manager for system builds, production cutover, data migration, and stabilization.

Created and aligned a consistent set of compliance processes and policies for four disparate sets of production SAP systems (SRM, AFS (Transactional), and 2 BW systems (reporting)). Drive process efficiencies across the Supply Chain organization. Managed pilot implementation and feasibility study of contract management system.Account Manager – Americas Region Coordinated and Managed the October ’07 and October ‘08 SAP AFS Releases for the region. Liaison between region and IT for all SAP AFS issues, enhancements, and questions.• Through process change management, improved SOX compliance from 12% to 92% while lowering operational and audit costs 56% in a 3 year period.

Responsible for development, testing, implementation, and support of several Nike and vendor applications. Implemented document and portfolio management systems, including processes and procedures.• Programmer and Analyst for the implementation of Nike’s implementation of Tradesphere Trade Finance and Customs applications, as well as several custom applications.• Designed and managed implementations and operations of RELAY (Kintana) portfolio management system and multiple Livelink document management systems for Global Trade.• Managed internal testing and staff logging over 7,000 hours for GPO3 project.

Planned, developed, and implemented multiple mortgage banking applications and underwriter and agricultural loan performance reports.Managed support person and resolved escalated loan center application inquiries.

Columbus, Ohio

Managed maintenance, programming, installation, and support of Point of Sale (POS), SUN, AS400, System 38, Voice Mail, PCs for headquarters staff and over 150 stores. Managed staff of three AS/400 Consultants, a Programmer, and a Help Desk Analyst.