Dec 2019 Contract Project manager: Responsible for the management and delivery of several critical infrastructure and data security projects and consulted with the Multnomah Athletic Club on multiple operational issues. Including:Picked up several infrastructure project that were already well underway including WiFiimplementation, radio system upgrades, Network consolidation, Access control technicalleadership and Exercise facility remodel that included multiple technical enhancements.Continuously adapted and moved these projects forward through the Covid-19 shutdown.Working with the MAC During Covid-19 shut down to move all staff to remote workenvironment. During this time drove data security requirements to ensure the environmentstayed secure, including revisions of policy and procedures, Upgrade of Microsoft licensing.Managed implementation of cloud app security, universal password update, Dual factorauthentication for key infrastructure and implementation of sensitivity labels.March 2021 Converted to Full Time IT Operations manager: Responsible for managing day-to-day technology operations and administrative activities including the current and future enhancements/projects of Multnomah Athletic Club’s technological infrastructure. In this role, ensured MAC’s technology operations are managed effectively, with the primary objective of overseeing vendor performance, consulting on (monitoring) current capacity, assisting with risk management and supporting technology projects.

Service Desk Supervisor: Participated in the “in-sourcing” of the IT service desk. Including: participation in the hiring of analysts, understanding and refining processes from outsourced Service desk, developing and delivering training plans, scheduling and personnel management. Working through the transition process, we delivered a high performing Service desk 3 months ahead of an aggressive schedule. With a focus on exceptional service to the field.

Center Outage Manager: Helped define and oversee center outage process ensuring that issues with critical systems at KindeCare Centers were addressed and resolved in timely manner. Coordinated efforts of Service desk, Managed service providers, and Third-party vendors to monitor and proactively resolve. Provided escalation level communications to Field leadership and IT leadership stakeholders including: Center Director, District leaders Region VP and C-level. Established metrics and analysis to reduce the number of “Center Down” incidents. Provided escalation level communications to Field leadership and IT leadership stakeholders including: Center Director, District leaders Region VP and C-level. This oversight, communication and analysis greatly reduced, Mean time to repair as well as escalations resulting from outages.

IT Estimator: Provided IT cost analysis and and estimates for future work. Working with Kiewit estimating team determined staffing, location layouts, job owner requirements, specific regional challenges. Using knowledge of Kiewit standards, research and past experience; provided cost estimates for projects ranging in size from $5 billion to $2 Million. In 2015 produced more than 250 of the estimates to be incorporated into final bids. Maintained Sharepoint records to help provide analytics, reviewed budgets post award, maintained cost catalogue for future estimates. Also reviewed CRM system weekly so the Kiewit Technology group could pro-actively ensure that appropriate IT estimates were made. Area Logistic Coordinator: Working with Kiewit business managers, project managers , and/or field engineers review the working requirements of a new project site or fixed facility. With requirements defined, coordinated with Regional IM leads, Data Center Operations (DCO) and vendors to ensure appropriate solutions were mobilized. Including: Locating telecommunications and wiring vendors in the area of the work, placing and tracking voice / data circuit orders. Coordinating wiring vendors, ensure proper equipment was purchased and installed, coordinating turn up of services with Local IT resources, corporate Data Center Operations and Vendors to ensure Job site were appropriately brought on line in a supportable, timely manner. On average, working 15-25 active mobilizations, changes or moves concurrently.

(Contract Position): Using broad experience base, worked with Kaiser Permanente Regional Management, Local IT Field Services Group, National Engineering, National Project Management groups and approved vendors to document, organize, plan and implement Kaiser Permanente Network Strategy (KPNS) for 60 sites within the Kaiser Northwest Region. The effort includes the implementation and migration to Metro Ethernet and MPLS WAN solutions from existing IMA T1s, Kaiser owned ATM network (Nortel Passports) and other point to point technologies. KPNS also includes integration and/or migration of multiple voice platforms including Siemens 9006/ HiPath PBX, Cisco Gatekeeper/Gateways, Cisco Call manager and hosted Avaya VoIP solutions. Additionally Kaiser Network strategy involves updating existing LAN infrastructures from station wiring, closet power and cooling standardization, upgrading EOL Cisco switches and implementation of high availability model, all to meet Kaiser stringent plan of record requirements and adherence to change control procedure with minimal impact to business partners and Kaiser Membership.

Lead Network Engineer: Provided technical leadership for a network engineering team of 4 engineers for the development of the PacStar 6300/6800 product line. I provided technical direction to the PacStar Software development team in support of IQ-Core Software development. Our efforts assured IQ-Core Software meets GSCR guidelines. Performed integration of REDCOM HDX and slice with Cisco Call Manager 4.3X. Lead the integration of the PacStar product into the JITC test facility and through the extensive certification testing performed on site. Assisted in developing training for partners. Provided technical overview for on going sales efforts and RFP responses.Sr. System Sales engineer: Provided oversight and leadership for the activities of 5 sales engineers supporting deployable products and core VAR business. Developed, maintained and performed high level technical presentations and product demonstrations to support PacStar deployable product lines. Participated in multiple military exercises including the integration and interoperability testing with existing military platforms. Actively involved in the integration and delivery of the first PacStar deployable products. I provided technical support for internal and external customers as a subject matter specialist for new PacStar platforms. Communicated new requirements from the field and worked with product development to create new and improve existing product line as required.System Engineer: Designed, configured and deployed multiple wireless projects including wireless ISP’s, Healthcare WiFi, point to point wireless links. Provided input for responses to large government RFP’s. Played active role in the development of PacStar’s first deployable communications platform. Participated in the development project tracking and documentation procedure for professional services offerings. Performed evaluation testing for vendor platforms and made recommendations for the use and sales of new technologies.

Sales support engineer for wireless solutions including non-licensed Microwave (Proxim and Adtran), Free Space optics (Terabeam and Lightpointe), 60GHZ Millimeter wave solutions (Terabeam) 802.11 “WiFi” (Cisco Aironet, Orinoco, Linksys) and distributed antenna systems (ADC Digivance, Mobile Access) . Facilitated the Final Mile Solutions sales team as a technical/implementation liaison to identify customer requirements, feasibility and installation issues. Developed specific material, labor, wiring, subcontractor information and pricing. Participated in the presentation of Solutions to the end user. Worked with Final Mile Solutions Operations, sub-contractors, and end user to deliver the developed solution.

Worked as a member of the ADT National Account Sales team to evaluate electronic security needs for multiple national accounts within the Greater Oregon Territory, by site survey and/or open bid project specification and design appropriate solutions. Provide specific material, labor, wiring, and subcontractor information to obtain final agreement for the solution with the national accounts organization and the customer. Work with installation dept. sub-contractors and end user to foster project to satisfactory completion

System Engineer: Worked with RedLine management to build the sales support team, develop procedures and pricing tools for EFIT&T business to obtaining new and profitable projects. Created proposals and quotes by analyzing customer requirements using technical expertise and deployment experience for a wide variety of projects including Tier 1internet backbone deployment, ATM, Frame Relay, optical switching, DWDM/WDM, fiber optic long haul deployment, DSL D-SLAM installations, DACS installations, and national VOIP networks.Project Manager: Responsible for the deployment of 20 field technicians nationwide. Documented step-by-step installation procedures. Provided technical support for technicians in the field. Acted as liaison between clients and vendors including co-locations and long haul circuit providers. Collaborated with clients to develop change control procedures for live national networks. Coordinated project time lines, shipping and receiving of materials, documentation of work and developed procedures including after hours power work, hot cut migrations of customer traffic, and new equipment installations. Maintained lasting relationships with customers based on mutual trust and proven results.Network Technician: Contract labor for WinStar as a Network Technician in a national call center to provide business customer support for a tier1 Backbone, national Frame relay network, and leased private line. Utilized Naviscore, and Newbridge GUI to support Frame Relay and ATM services. Familiar with Titan DACs and T-berd test set to troubleshoot and resolve failed connectivity in a network. Experienced with using UNIX, DOS, and basic Cisco router functions to test connectivity and quality of a tier 1 ISP. As a test and turn-up technician experienced with coordinating and working with IXC, CLEC, ILEC, Central office technicians, and field technicians to activate, test, and troubleshoot new services including DS0, DS1, fractional T1, DS3 and optical carriers.

Maintained and troubleshot (JMIS tactical command and control system) Utilizing HP Unix and Windows NT network. Experienced with more than 20 separate communications systems including HF voice and data links, VHF remote sites and local transceivers, UHF voice, data and satellite. Proficient at maintaining, troubleshooting and repairing Marine Radar Systems. Operated, maintained and troubleshot automated lighthouse systems to 99.9% availability. Utilized over 50 pieces of test equipment to perform routine maintenance and troubleshooting. Maintained electronic equipment inventory. Ensured spare parts allowance inventory was up to date and well organized. Provided, scheduled and recorded formal and informal training to ensure proper skill levels for more than 15 technicians. Acted as project manager ensuring quality work of both civilian and military members. Obtained permanent Secret Clearance Status