William Bell Iii Email & Phone Number

Remote

Assisting customers in setting up their new products, features and services by providingconfiguration advice, training and problem resolution through the setup and installation process

Remote

Voluntary position to continue assisting customers during COVID-19 PandemicTransitioned from Consumer Support Call Center to Business Support Call Center Agent in June 2020 due to skillsetField a variety of incoming customer calls, delivering high quality solutions for customersHelp customers improve their banking experience and build customer.

Salem, New Hampshire

Worked closely with new and existing small business and retail customers to understand their financial needs, in order to build trusting relationshipsProvided recommendations and assist small business customers with a wide-array of financial solutions to satisfy their spending, saving and borrowing needsLeveraged problem-solving and strong communication.

Hudson, New Hampshire, United States

Used active listening, empathy, and assumes ownership of customer issues through to resolutionCommunicates a professional sense of urgency, with various departments, in an effort to rectify customer issuesMinimized churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications.

Wilmington, Massachusetts

Consistently met and exceeded expected turnaround time for Workflow Manager queue requestsPartnered with the Business Government call center teams and sales teams to meet customer needs, generating revenue growth and resolve customer issuesHandled deployments of all sizes for private and public sector accounts; travelled throughout New England as needed in.

Wilmington, Massachusetts

Consistently met and exceeded expected turnaround time for Workflow Manager queue requestsPartnered with the Business Government call center teams and sales teams to meet customer needs, generating revenue growth and resolve customer issuesHandled deployments of all sizes for private and public sector accounts; travelled throughout New England as needed in.

Salem, New Hampshire

Assisted retail customers in account maintenanceProcessed equipment and service ordersMaintained in store Wireless Workshops for training customers on the use of their iPhone/Android equipment; offered both Basic and Advanced WorkshopsHelped to drive Retail to Business Sales Calls and order processingLed store to passing first internal audit in over 2.

Salem, New Hampshire

Using consultative method, completes sales of cellular service plans and equipmentProcessed customer equipment and service upgradesHandled customer escalations with customer and company focused solutions.Assisted in trainings of new and existing employees on internal systems and processesProvided ongoing support for all facets of store operation.

Salem, New Hampshire

Retail Store OperationsHandled customer escalations with customer and company focused solutions.Assisted in trainings of new and existing employees on internal systems and processesProvided ongoing support for all facets of store operation, inventory, merchandising as well as broad range of operational functions including administrative cash management and.

Dover, NH

Ordering food for classes & on-site restaurantManaged inventory and observing FIFO standardsMaintaining a clean Purchasing RoomAssisting with lesson plans for and covering the Purchasing classes

Cincinnati, Ohio Area

Cincinnati, Ohio

PC/Windows Office Suite/ prior typing training; team building exercises; conflict resolution training; organized daily activities & supervised children during summer/day camp on site and on field trips; assisted in filling brochure orders; also assisted in creating parts for items being sold

Associate Of Science (A.S.), Criminal Justice And Corrections

Associate Of Science (A.S.), Culinary Arts/Chef Training

Activities and Societies: Volunteer work for charity events; Worked for Externship Office; Post graduation, assisted chef in teaching.