William Bennett Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina

Raleigh-Durham Nc

As a beer explorer representative, my focus is to promote the craft brewery of the week by providing samples and knowledge to customers in grocery markets, part time. Responsibilities include understanding the history and location of the brewery, the products they offer, and which products would be best to meet the customer's expectations. Independent shifts also include working with store management and table display.

Cary, Nc

Cary

Incident Management:Handled customer incidents on demand by taking ownership of issues and managed the demands of multiple assigned customer tickets via ETMS Center Management (ECM)·Enlisted network management personnel, support, or repair organizations as necessary to facilitate trouble resolution and assisted technicians within the repair center to minimize or address long duration troubles for the customer.·Documented and tracked troubles within the Enterprise Ticket Management System (ETMS WOW) to facilitate trouble resolution for the customer.·Provided information to the customer regarding the current status or resolution of the reported trouble in accordance with procedures· Provided alternate solutions to resolve issues outside normal guidelines and procedures· Interfaced with Verizon and/or local providers for the isolation and repair of customer troubles· Exercised ownership and independent judgment and managed the escalation process as required, in support of trouble repair activities· Demonstrated leadership while assisting management in meeting organizational goals by driving efficient workflow· Enforced the use of and educated the customers on Verizon’s automation tools such as the VEC, Quick Functions, email statuses and e-bonding· Assisted with inbound escalation calls as required to support the team (real time or in a disaster recovery situation)· Handled incoming Manager on Duty calls when requested by the customers on their ongoing issues.

Cary, Nc

Addressed customer service inquiries in a timely and accurate fashion. Demonstrated mastery of customer service call script within specified time frames. Provided accurate and appropriate information to customers verbally and via automated ticketing system. Answered inbound calls and analyzed customer data to properly begin troubleshooting on service issues. Worked with upper management to ensure appropriate changes were made to improve customer service. Acted as Control Bay Supervisor to provide leadership for floor personnel and provide supervisor assistance, if requested by the customer.