Functioned as the Strategic Liaison Manager to Northwest Airlines with responsibility for directing 60-75 managers and employees in G2's daily operations at the Minneapolis/St. Paul International Airport. Accountable for Resource deployment, Process Control, Safety Programs, and all administrative reporting. Also designed and delivered training to all supervisors and employees.Major Accomplishments: **Co-developed and delivered Cart-Safety Program Training which resulted in a reduction of accidents by 60%. **Reduced overtime hours from 350+per week to less than 50 per week. Recognized company-wide as the first Station to reduce overtime hours to less than 1% of total work hours. **Led Station effort in reducing Workers' Compensation claims resulting in a 30% reduction Company-wide and a 54% reduction Station-wide. **Developed and implemented a Call-Tracking Program resulting in a 25% improvement in calls covered.

Manager with responsibility for Store Operations, Product Orders, Inventory Management, Facility Management, along with Workforce Supervision, Employee Relations, and design and delivery of Employee Training Programs.Accomplishments: **Reduced person hours by 37% while exceeding annual sales' projections by 220%. **Recognized as a supervisor who motivated employees resulting in increased productivity and reduced turnover. **Responsible for coordination and delivery of all training for new and seasoned employees. **Responded effectively to customer issues while maintaining positive Customer Relations for Lunds' operations. Consistently received positive customer feedback.

President of the Columbia Park Neighborhood Association during initial and middle stages of our involvement in the state sponsored Neighborhood Revitalization Program. **Oversaw the production of a state legislature mandated action plan that guided the allocation of public resources for the neighborhood by the city, county, school board, park board, and library board. **Led the neighborhood association growth from a committee of six concerned citizens to an incorporated organization with hired staff and an annual budget in excess of $24,000.