• Provided technical support to users at The Unite Group, resolving issues in Azure management, Active Directory, Draytek, VoIP, file stores, and remote support using Datto.• Collaborated with team members to ensure efficient problem resolution and excellent customer service.• Implemented proactive measures to prevent recurring issues and improve overall user experience.

• Managed site visits to two company locations in Newcastle, overseeing kit deployment and account management.• Monitored AV software, enhancing operational efficiency and gaining valuable experience.

• Managed IT service desk operations to ensure service levels were met or exceeded.• Conducted Incident and Change Management activities, including hardware and software installations.• Utilized company Service Desk system to track and manage all work tasks.

• Provided technical support for DWP contract at DXC Technology, assisting users with PC setups and resolving server outages.• Enhanced IT and problem-solving skills through daily troubleshooting and issue resolution.• Collaborated with team members to ensure seamless service delivery for DWP contract at DXC Technology.