Retail Store Manager
CurrentI became acting Store Manager in October and was promoted to the position in November.Manage and motivate employees to obtain preset sales goals.Be knowledgeable of and ensure compliance with all company policies and procedures, as well as legal requirements, at all times.Oversee customer service including: ensuring prompt and accurate checkout, Responding to customer complaints and concerns, Handling refunds, exchanges and price changes as and when requiredEnsure standards for quality, customer service, and health and safety are met.Responsible for managing the store budget to meet budget objectives.Ensure proper handling of Store monies.Ensure all employees receive the appropriate training based on their job, including spot-checking quality of work, coordinating with other departments as appropriate, and implementing policies and procedures.Provide and/or organize training and development for employees.Implement the marketing plan of the company and coordinate all in-store promotions.Create and maintain overall store presentation, including window displays, end caps, etc. Ensure overall cleanliness, and appeal of the store.Ensure proper administration of all store paperwork in a timely manner including items such as human resources forms, performance reviews, leave of absence request forms, monthly safety form, weekly employee schedule, supply order form, non-taxable sales log, daily deposit information, and donation activity report, timekeeping and store inspections.Ensure all employees are scheduled in a manner that ensures floor coverage while not exceeding preset labor hours. Operate store effectively to prevent unnecessary overtime hours.Responsible for administration of Human Resources policies and procedures consistently, such as the employment process (i.e. interviewing, hiring, etc.), corrective action, attendance, and employee termination. and coordinate with Human Resources.