The Parks Group I Modesto, CA 95320In this position, I am a Customer Service Representative for one of our Sales Representatives. I handle print ticket creation, updates, proofs out to customers, and final approvals. Managing each project with a hands-on approach from beginning to end. Duties include creating new print/fulfillment clients in the Accura (our MIS system) database. Receive via phone and email, requests for quotes from customers. Advise them of scheduling timelines and pricing via phone, and email. Coordinate their proofs. for final printing. Job checking other CSR’s job submissions for Accura.Additionally, I manage our Pressero storefront. Several large companies contain their respective branded products that are ordered and distributed from our warehouses. I manage the entry of and shipment to customers of items that are requested. by their clients. Create new/deleted items within the database. Advise clients. of stock levels. Interface with these clients via email and phone on a daily basis. Reconciling monthly sent items and updating inventories for over 2,000.items.

This role provides support for both Operations and Sales for direct as well as Managed Print Support. Work with Managed Services providers, as well as direct clients to conduct FM Audit installs, updating of FM Audit database, as well as EAutomate. Supplies orders, equipment upgrades and equipment tracking, and Account Reviews and recommendations area big part of this role.

Responsible for supervising customer service team. Trains, coaches, and mentors team members on how to deliver the best customer service. Collaborates with team to create processes and procedures to improve efficiencies. I promote a customer-centric service approach, to both internal and external customers.

Serving internal and external customers by providing product and service information via E-Automate and other various systems; resolving product and service problems.Selecting and explaining the best solution to solve the customer's problem; expediting correction or adjustment; following up to ensure resolution. Focusing on team communication.

My duties as the Shop Service Technician are as follows: parts inventory, hot swap printers, in shop repairs, phone tech support, Inventory Management.

System Deployment to include computers, printers, scanners,NAS. Data migration using proprietary methods. Customer service is of the utmost importance.Seamless installs with minimum downtime is crucial. Builds rapport with each agents team to gain trust and ease the explanation of the new technologies being installed.

Drove semi truck to include 53 ft,48 ft, 45 ft vans and 53 ft flatbed. Hauled tin plate from manufacturing facility to destinations for tin can production. Congested traffic constantly with no accidents. Pre and post trip inspections and basic truck maintenance. Excellent customer service required at all times.

Within my time at T-Mobile, I was able to grow as a Customer Service Representative , helping customers with questions, billing issues, broken devices, payment arrangements and consistently exceeded most measurable metrics.Once the organization had decided to downsize its workforce, my position was one of those affected. I am grateful for my time there and the skill sets I was able to grow will continue to help me in any role.

While at S Wireless NW I repaired/replaced many types of cell phones. S Wireless is a Sprint retailer in Bend, Oregon. S Wireless NW has stores in Oregon, Washington, California and Idaho. My location was considered an ASC or Authorized Service Center. Metrics required us to repair as many phones as was possible before doing an exchange of the device. During my tenure I learned the Android operating systems, as well as Blackberry operating systems.I advised the customer on upgrades to their devices as well as advising if the device had been damaged and was deemed to be out of warranty. We consistently received the highest Customer Satisfaction surveys of the ASC's in the region.

Service manager/technician. HP printer network certified. HP certified in many Laserjet lines. Proficient in Windows XP, ME, 98, Microsoft office, Tech-aid service tracking software as well as Service CEO service/sales tracking. Okidata certified.As Service Manager I was responsible for setting prices on parts and labor, scheduling service calls, and followups.I was also responsible for contract negotiations for Cost Per Page agreements and supply delivery to maintain those agreements.