William (Billy) Watson Email & Phone Number

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Grand Prairie, Texas

The position I held at IAA was Department Supervisor of Title Processing. There were 17 employees that were split into 2 groups. One group was mail processers that handled all incoming mail and the other was title processors that would complete title packets to be sent to Department of Motor Vehicles or the auction that physically had the vehicle. -The mail that was received would have to be searched in the IAA database by a vehicle identification number, license plate number, insurance carrier, the name of the insured, or the name of the owner of the vehicle-Once the mail was identified to the correct stock number it would be handed off to the title processor that handled titles for a given location in the states of Arkansas, Louisiana, New Mexico, Oklahoma, and Texas-This position was responsible for the hiring and counseling of all employees to keep a full and educated staff to meet the daily operational needs-Employees had to keep a daily journal through a Management Operating System so that all tasks completed were reported to management in order to evaluate the need of overtime or to cut hours -The Management Operating System helped to evaluate the daily progress of employees so that the Service Level Agreements between IAA and Insurance carriers were met-In the short time that I was with IAA I created a daily process and procedure manual for the mail processors

Dallas, Texas

As the CSM I managed the Collection Support group, Insurance Specialist, Checking Charge-off Specialist, and Asset Recovery Specialist. This position required me to have a strong understanding of time management as no specialist position was able to be cross trained so I had to be the backup at all times. -The Collection Support group was in charge of all department mail, collecting data for 3rd party collections, assisting Collectors with all written communication to members that included collection letters, payment waivers, due date changes, refinance applications, and any payment processing-Oversee special functions for the collection department such as refinance approvals, repossessions, remarketing of vehicles, payment waivers/due date changes, 3rd party collections, and acquiring vendors for all of these functions-Control repossession process of all auto loans and leases that follow all state and federal regulations-Manage remarketing of repossessed vehicles and ensure highest price received for each unit-Create effective DDA collection program to reduce losses on negative checking accounts-Create and implement departmental policies and procedures for the Collection Support, Insurance Specialists, Checking Charge Off, and Asset Recovery employees-Effectively use resources available in order to maximize production and minimize cost with all vendors-Assist members in making payment arrangements to mitigate losses on pre and post charge off accounts in regards to loans, lease, credit cards, and checking accounts-Keep a constant line of communication with all repossession agencies, insurance tracking companies, auto auctions, and third party collection agencies-Assist Director and Vice President of Risk Management on all monthly reports to ensure each account was handled in a timely and appropriate collection manner

Dallas, Texas

-Work with members to file total loss and damage claims with the respected insurance carrier-Keep a constant line of communication between members and insurance companies until total loss claims have been completed-Complete title work to release liens on all total loss claims paid out by insurance companies-Update Allied Solutions, Lease Tracking Services and D&M leasing of all current insurance information for all loans and leases-File lienholder claims as necessary to reduce credit union losses on recovered collateral through repossession-Communicate with impound lots to determine the reason for seizure to ensure that the Credit Union did not lose their interest in the collateral-Maintain daily operations of collection support group consisting of payment waivers, assigning repossessions, process levies, and process payments

Dallas, Texas

-Assist in overseeing Share Draft, Money Market, ATM, IRA, Certificate of Deposit, New Accounts, Charge Off Accounts, and Payroll Deduction departments while complying with government and (BSA) procedures-Completed all tasks related to the Checking Charge off department and report accounts to third party collections each week-Effectively communicate via telephone and e-mail with members and other individuals internally and externally who contact Member Service Call Center-Scan all items that come through branch locations while systematically checking for any suspicious or fraudulent signs-Properly handle items that return back through the Federal Return for NSF, Account Closed, Fraudulent, Unable to Locate Account, and Stop Payment-Assist all Member Service Advisors with any information that was needed to complete a member’s inquiry via the call center-Acted as a backup Items Processing Operator when the Supervisor was out of the office

Dallas, Texas

-Complete daily transactions while giving excellent customer service and cross selling bank services-Meet a quarterly sales goal of at least 80 products each quarter by cross selling to customers -Maintain daily tasks given by managers while operating under rules and regulations set forth by company and government regulations

Mesquite, Texas

-Maximize sales, provide sales leadership, and operate the store according to company expectations while maintaining a high standard in customer service-Responsible for daily task of opening and closing the store according to company standards while maintaining 10% of net sales-Oversee all staff scheduling, inventory control, daily managerial reports, opening and closing of the store, and day to day of personnel

Bachelor Of Business Administration (Bba), Finance, General

Associate Of Science (A.S.), Business/Commerce, General