William Blackburn

William Blackburn Email and Phone Number

Senior Salesforce Administrator @ Carvana
William Blackburn's Location
Greater Augusta Area, United States, United States
William Blackburn's Contact Details

William Blackburn work email

William Blackburn personal email

n/a
About William Blackburn

Environmental Sciences graduate and Salesforce Certified Administrator experienced in cloud business software systems and applications. Skilled in administering & troubleshooting Salesforce Service, Sales, and Marketing Cloud, including user interface customization, Flow automation and data ETL.Has worked in B2C and B2b customer success & support environments, and gained expertise in understanding internal & external customer needs, evaluating options and implementing & testing technical solutions. Received promotions through Tier 1 & Tier 2 support, to customization specialist, and to Technical Account Manager.

William Blackburn's Current Company Details
Carvana

Carvana

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Senior Salesforce Administrator
William Blackburn Work Experience Details
  • Carvana
    Senior Salesforce Administrator - Product Engineering
    Carvana Mar 2023 - Present
    Tempe, Arizona, Us
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  • Jungo
    Senior Salesforce Administrator & Technical Account Manager
    Jungo Jan 2022 - Mar 2023
    San Diego, Ca, Us
    Provide technical support to customers before and after-sales, including; evaluating customer needs to suggest upgrades or additional features, training to new customers & users, answer product-related queries, maintain customer relationships & ensuring customer satisfaction, collect enhancement requests, provide reports to developers and stakeholders on product performance and track account metrics.
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  • Jungo
    Tier 2 - Customization Specialist
    Jungo Sep 2021 - Mar 2023
    San Diego, Ca, Us
    Provide dedicated and thorough support for escalated cases and Enterprise Accounts for Jungo's Salesforce-based App. Also have the pleasure of bringing client requests and personalization's to life as a Customization Specialist. Extensive experience in all aspects of managing Salesforce.com, including; detailed user profiles, roles & permissions, creating automation via workflows, process builder & flows, designing UX via lightning app builder, reports & dashboards, managing data import/export via wizards & data loader, email setup & execution, SMS setup, apps and execution, Service and Developer Consoles.
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  • Jungo
    Tier 1 - Customer Support Representative
    Jungo Apr 2021 - Oct 2021
    San Diego, Ca, Us
    Setup and troubleshooting integrations (SOAP, REST, etc) with mortgage apps, including; Encompass, Blend, Byte, Calyx, Lendingpad, custom LOS/DLPs, Mortgage Coach, Floify, Optimal Blue, Velocify and Mortgage Machine. Plus SMS apps, including Twilio, RingCentral & Phone Burner, and Lead Generation, including; Zillow, LendingTree, Freerate and Trulia.
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  • Replystream, Inc
    Salesforce Administrator
    Replystream, Inc Jan 2018 - Apr 2021
    Completed implementation and optimization projects with Salesforce Customer Relationship Management (CRM) systems for small biotech companies in the UK. Extensive experience with all aspects of Sales Cloud, including: Reports & dashboards; views and assignment rules; users, profiles & permissions; data loading & management; custom objects, fields, formulas & page layouts; products & price books and lead conversion & opportunity creation.
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  • Point Loma Nazarene University
    Undergraduate Teaching Assistant
    Point Loma Nazarene University Aug 2018 - Dec 2018
    San Diego, California, Us
    Responsible for assisting students in planning & proposing field research projects.
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William Blackburn Skills

Chromatography Salesforce Lightning Specie Identification Uv/vis Spectroscopy Salesforce.com Gas Chromatography Statistical Sampling Gel Electrophoresis Hydrogen And Carbon Nmr Chemistry Water Sampling Microsoft Powerpoint Soql Rock Climbing High Performance Liquid Chromatography Arcgis Salesforce.com Consulting Statistical Data Analysis Gc Ms Mutagenesis Salesforce Service Cloud Microsoft Office Salesforce.com Implementation Microsoft Word Arcgis Products Java Microsoft Excel Laboratory Skills Ecological Restoration Mass Spectrometry Microsoft Outlook Surfing Salesforce Sales Cloud Liquid Chromatography Mass Spectrometry Salesforce Marketing Cloud Good Agricultural Practices Salesforce.com Administration Environmental Services Sql Soil Sampling Flows Rstudio Research Environmental Surveys Field Sampling Infrared Spectroscopy Field Work Integration Apex Programming

William Blackburn Education Details

  • Point Loma Nazarene University
    Point Loma Nazarene University
    Environmental Science

Frequently Asked Questions about William Blackburn

What company does William Blackburn work for?

William Blackburn works for Carvana

What is William Blackburn's role at the current company?

William Blackburn's current role is Senior Salesforce Administrator.

What is William Blackburn's email address?

William Blackburn's email address is wi****@****ngo.com

What schools did William Blackburn attend?

William Blackburn attended Point Loma Nazarene University.

What skills is William Blackburn known for?

William Blackburn has skills like Chromatography, Salesforce Lightning, Specie Identification, Uv/vis Spectroscopy, Salesforce.com, Gas Chromatography, Statistical Sampling, Gel Electrophoresis, Hydrogen And Carbon Nmr, Chemistry, Water Sampling, Microsoft Powerpoint.

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