• Collect, verify, and analyze the accuracy of data. • Create data visualizations and dashboards using Tableau. • Provide reports on metrics requested by management.• Assisted team leader with moving from subversion to GIT repository.• Assist with keeping documentation up to date on all processes. • Assist team members with gathering requirements for new projects. • Collaborate with other departments within OIT to design reports that measure specific metrics. • Independently create reports that analyze metrics within OIT.• Work with ETL (extract transform load) tools to automate the process of blending data from multiple sources.

• Actively managed employee permissions for Duke University. • Provided support to local IT staff by working and completing tickets assigned to my team in a timely manner. • Helped Duke Talent Identification Program improve their process for requesting and creating accounts for their summer program. This required me to schedule meetings, follow-ups, and maintain constant communication with the client. • Accurately created new user accounts daily for faculty and students, through the Sponsored Guest Accounts and SISS Recon Report. These reports combined can have anywhere between 25 - 500 request.• Created, and Updated Knowledge Based Articles that were specific to collaborative services. • Worked to learn GIT then created a repository for Collaborative Services and taught members the basics of Git and how they can use Git in their everyday workflow. • Created a Box API to help with Box analytics. Worked with staff members outside of Collaborative Services and contacted Box Developers office hours for additional help.

• Provided excellent customer service while managing the flow of patients into the clinic• Scheduled return visits, recalls, new patient procedures, and referrals when needed• Data Entry, verify, and enter insurance information into Maestro/Epic• Provided coverage at various sites (Morrisville and Knightdale) as needed• Updated patient demographics and communicate with clinical and clerical staff • Created new patient charts, assist with receptionist duties, and respond to issues

• Represent company in a positive and professional manner• Maintain calm demeanor in challenging situations• Great customer service and communication skills• Sales and Inventory management • Lead sales operations and flexibility in rotation of hours as required• Assist in training and identify areas of improvement in the company

• Shadowed and observed under Dr. Christopher Edwards, Neuro-Psychologist • Collaborated with team and provided independent psychiatric evaluations and assessments• Rounded with clinical staff to Duke Hospital • Reviewed patients’ charts and medical history and offered input on assessments• Read and studied scholarly articles

Administrative and clerical work to include data entry, filing, and reception duties

Schedule and interview patients •Administer survey and data entry •Group/team discussions •Presented updates and reported on findings