William Bompiani Email and Phone Number

Specialized in a three-person memory product team with the global leader inpromotional productsProcessed and become key contact from beginning to finish with distributors fromall over the globeAnalyzed all aspects of purchase order (product specifications, shipping details,analysis of imprint artwork) in great detail and execute with precision eachorderSurpassed tight productivity goals by an average of 6% bi-weeklyMaintained RCM (Returns, Credits, Mark-downs) goals set forth by company andstayed at 75% below the allowable monetary and per occurrence benchmarks

Surpassed company objectives for sales and profit performance and customerexperience objectives within the Center by an average of 110-120%Trained and evaluated the efficiency and productivity of team members byestablishing performance standards and objectives; conducted regularOperations Reviews and Performance AppraisalsEnsured the maintenance of fiscal reporting procedures within center, includingaccounts receivable, inventory reports, daily sales recaps, and daily bankdeposits in full compliance with established company policiesMonitored and directed marketing activities within center to achieve preestablishedsales objectives including monthly marketing calendars, mediaadvertising, specialized sales, and in-store signageEnsured Federal/State Law safety requirements are established within centerand performed quarterly safety inspections of center

Lead a three store Cluster while Center Manager was on leave of absence andhelping out other centers in the districtHelped to obtain President’s Club status (greater than 100% above companymetrics) status for above ClusterRe-organized the Signs & Graphic area to get a better control of inventory fromprevious years and enhanced the aesthetic look of the departmentIncreased year over year sales by 12%Developed creative and out-of-the-box solutions to customer needs on adaily/weekly basisTaught NHO (New Hire Orientation) classes to increase product knowledge withnew team members in twelve center district

While maintaining Quality Control procedures, focused team members onincreasing Friendly & Polite average scores of 8 to an average of 9 & 10Increased customer relationships and sales by assisting the clustersalesperson on trips to clients and explaining the extent of the services weofferedRepresented the assistant managers of district by attending center managermeetings and relaying the information to my peersEnacted Quality Control procedures to increase Done Right/Done On Timescores from an average 70% to consistent 100% (and thirteen weeks on the ZeroClub report)Troubleshooted equipment and solved customer problems using an extensiveknowledge of solutions and resources

Generated and processed daily store-operation reportsBeat first year sales goals by 15%Initiated sales tactics to sell Blockbuster Rewards (up-sell opportunity) at 150%of planMaintained detailed financial reports and properly handled store fundsCoordinated employees for performing physical inventory of store product(rental and sell-thru)Developed weekly schedules for three full-time and eighteen part-timeemployeesEnacted labor-control techniques—through a computer program I designed—formaintaining the store’s labor budgetTrained other team members to replace my positionInitiated a bar-code system to reduce customer-transaction timesDeveloped and designed signage to increase awareness of in-store promotions