Lead and manage the strategic development, implementation, and oversight of strategy, policies, and processes to operationalize the Operational Risk Program (risk assessment, risk appetite and key risk indicators, issue management and training) across Santander US and Santander Holding Company. Additionally, responsible for the administration of the Operational Risk Committee and Working Group, drafting risk profile updates and overall administration.

Lead and manage programs designed to deliver new capabilities for the Risk organization through the delivery of multiple Change the Bank projects and portfolio governance. Results achieved through effective project management, business analysis, strategic planning, solution development, and resource management designed to ensure objectives are achieved.

Led the IT Project management Office driving transformational efforts across our technology function to modernize the capabilities and driving at cost containment activities. Particular emphasis was on delivering a sustainable model that supports and develops innovative technology solutions to our business partners and customers.Key aspects included agile governance and oversight, coordination and collaboration of dependent activities across workstreams, overall program strategy and execution, business case process and approval, program reporting, communication, and expense governance.

A Technology and Operations leader, focused on developing and delivering cross enterprise risk programs designed to enhance Fidelity's risk profile and operational efficiencies. These efforts required strategy development, risk and compliance knowledge and management, organization and execution expertise, program governance, team building, and technology design development. One program involved re-imaging a firm-wide abandoned property operational risk program by focusing on customer centric solutions that resulted in a dramatic reduction in at-risk assets and a reduction in overall compliance risk with improved operational efficiencies.

Managed the administrative functions of Corporate Compliance leading to the effective and efficient execution of key strategic deliverables for the matrixed function including business planning, annual top compliance risk analyses, quarterly business reviews, and reorganization planning and execution. Managed and coached a team supporting other key risk management services of Business Continuity and Information Security and drove the execution of a Quality Management Program for the group which streamlined operations and reduced cycle times.

Developed and executed firm-wide compliance risk programs to meet specific regulatory objectives through effective risk management, operational design, and technology implementations resulting in firm compliance with regulatory rules. Compliance risk programs included FINRA Internal Controls and SEC 38a-1 compliance.

Managed client and product implementation projects required to meet division outsourcing revenue goals. Drove results through leadership, direction setting, and project management for client outsourcing implementations through both the strategic and tactical IT delivery of program services.

Provided overall leadership, direction and supervision to a dedicated group of technology professionals that serviced the Fund Treasury systems needs. Drove strategic and tactical planning, technology architecture, application development, resource administration, and budget planning.

Created and managed a 15-person technical support and development business unit in order to adequately service the back office systems needs within the investment management division. Responsibilities included organizing initiatives, determining tactical approaches to implementations, coordinating and managing internal and external resources, procurement, and managing the program teams.