Senior advisor in change management, IT service management, configuration and asset management and global compliance programs with an excellent reputation in overseeing and implementing key business initiatives to meet corporate governance objectives.Knowledgeable expert in the enterprise information technology industry with 25 years of experience in designing, implementing and deploying service delivery strategies for global Fortune 1000 companies. Proven ability to monitor projects within budget and time constraints amid challenging environments. Possesses excellent verbal and written communication skills that guides team leadership as well as business and technical audiences. Inspires technical colleagues and stakeholders on transformational programs to ensure quality execution of customer experience, business workflows and strategic processes.CORE SKILLS:• Leadership• IT Service Management• CMDB Strategy• IT Asset Management• IT Change Management• Budgeting and Forecasting• ITIL Practices• Agile Methodologies• IT Business Operations• Requirements Planning• Documentation• Business Process Improvements• IT Configuration Management• Team Management• Enterprise-wide Implementations• Procurement• Escalation Management• Audit Practices• Cross-Organization Collaboration• Infrastructure Management• Quality Management• Compliance Programs
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Principal, It Business OperationsCa Technologies 2012 - 2018Islandia, N.Y.Served as Team Lead of IT Service Management group of four personnel, overseeing Change Management initiatives and CMDB administration. Key Contributions:• Partnered with IT Process & Controls team and led review of Change Management processes with external auditors, resulting in zero audit findings (SOX, ISO 20000) for the last three years. • Served as a Control Operator for all change management controls under SOX review. • Designed release calendar defining appropriate change release windows in an effort to coordinate infrastructure and application changes and communicate change freeze periods. • Drove adoption of implementing standard, low risk changes to address organization’s shift to an agile methodology to where 75% of all changes were implemented as standard changes. • Partnered with IT Automation team to automate opening of change order and creation of CMDB configuration items to facilitate server commission process. • Created change management overview and yearly change management attestation training modules, required learning for IT department. • Participated in Release and Problem Management weekly meetings. -
Change And Configuration Management SpecialistCa Technologies 2006 - 2012Islandia, N.Y.Served as contributor as part of Service Delivery organization, designing processes using best practices in alignment with ITIL and SOX frameworks to ensure system methodologies, procedures, policies and SLAs are adhered to and satisfy certification standards.Key Contributions:• Developed policies and procedures for implementing changes to the production IT environment.• Formalized Change Advisory Board member list to ensure appropriate CAB meeting representation from all IT functional areas. • Chaired weekly Change Advisory Board (CAB) meeting, facilitating discussions among representatives from all IT departments to analyze the risk of all proposed changes and address any concerns. • Designed Configuration Management Database (CMDB) a core component of ITIL Incident, Problem, Change and Asset management processes. • Collaborated with cross functional IT teams to define commissioning and decommissioning processes for introducing and retiring IT components in the CMDB. • Partnered with Asset Management team to define and document processes to keep asset management system and CMDB in synch. • Provided external customer demonstrations of use of organization’s software to support change and configuration management processes.
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Manager Production ControlCa Technologies 2001 - 2006Islandia, N.Y.Managed the Production Control team of five personnel, overseeing batch job scheduling, system backups, monitoring and report distribution.Key Contributions:• Designed Business Process Views in monitoring tool to provide insight into IT components of various business services and applications.• Led group responsible for batch job scheduling, backups, monitoring and report distribution. • Led initiative to transform from a traditional mainframe hosted job-scheduling tool to a distributed environment. • Implemented processes to assist with support escalation of alerts detected by monitoring tools.
William Boucher Education Details
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University Of AlabamaComputer Science
Frequently Asked Questions about William Boucher
What is William Boucher's role at the current company?
William Boucher's current role is Change and Configuration Manager.
What schools did William Boucher attend?
William Boucher attended University Of Alabama.
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William Boucher
Class Of 2025 Mechanical Engineer In Brown Engineering Honors At Texas A&M UniversityCypress, Tx -
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