Digital Product Management And User Experience Intern
▪ Led the end-to-end revamp of an internal platform for coordinating custom packaging requests; Conducted user interviews and collaborated with product owner and SMEs to identify pain points and requirements.▪ Designed and delivered a high-fidelity prototype leveraging the company’s design system, with a proposal expected to reduce user help requests by 50% and support future platform localization for new markets.▪ Applied a “Crawl, Walk, Run” approach to recommend phased updates, providing augmentations to the product which culminate in a plan for a full-scale system refactor and long-term platform improvements.