▪️ Evaluate and decision consumer loan applications (2,000+ to date), including vehicle, personal, & salary advance loans; credit cards; and increases on existing lines of credit▪️ Have generated over $5 million in sales to date and booked & funded a variety of lending products▪️ Educated members on available lending products, financial advising services, types of accounts offered, and various banking services▪️ Grant advances on existing lines of credit and assist members with account problems, reconciliations, and correcting transaction errors

▪️ Resolved 5,000 member calls to the customer service phone contact center concerning card services, online account access, transaction history, disputes, and general banking questions▪️ Increased contact center document processing productivity by 20% by coaching team members on technical & decision-making procedures▪️ Built team morale and unity through proactive positive feedback, active listening, and a psychologically safe and inclusive environment

▪️ Developed onsite organizational system that increased install efficiency by 15 man-hours per week▪️ Completed all aspects of window and door installation, including building frames, correcting rot, and onsite interactions with customers

-- Built in-depth tracking system for department supplies, eliminating cost of double orders-- Collaborated with IT department to develop automated reports to track RFID gun locations-- Ensured sufficient daily department staffing ranging from 20-120 direct reports based on incoming workload projections