• Brought the brokerage division online through coordination and negotiation with carriers and the TMS creators while establishing a global integration through Project44.• Negotiate freight rates with LTL carriers in order to remain an attractive brokerage option.• Liaise between corporate officers, sales, accounting, and the director of carrier relations.• Established standard operating and pricing procedures for both inside and outside sales. • Established and conduct training procedures for both billing and operations coordinators.• Analyze invoice discrepancies and see to the implementation of any necessary SOP alterations or TMS coding emendations to avoid a repetition of any valid discrepancy.• Manage brokerage operations independently while assisting the dispositions and OS&D departments with return and reconsignment requests. • Cultivate and maintain professional relationships with customers in order to secure our services as their primary, if not sole 3rd party freight broker. • Cultivate and maintain professional relationships with our partner carriers so as to improve future rates and operational support.

• Retained responsibility for foodservice pricing in the Western and Midwestern regions. • Retained responsibilities for conducting training and analyzing deductions.• Gained responsibility the largest nationwide foodservice accounts. • Collaborated with our sales force to devise item pricing, restructure pricing planners, and update standard operating procedures in order to improve efficiency and maximize profit. • Assessed and when necessary restructured pricing within SAP. • Maintained dairy markets in SAP on a daily, weekly, and monthly basis.• Dispersed markets to the appropriate parties to ensure order accuracy and profitability. • Sustained open channels of communication with various buying agents to ensure invoices are free of billing errors thereby avoiding any unnecessary deductions.

• Maintained pricing for the Western and Midwestern regions of Saputo’s US foodservice accounts based on planners submitted by the sales force in conjunction with price lists. • Calculated market prices for specific accounts on which their pricing is then based. • Compiled monthly commission reports for all foodservice accounts.• Reviewed orders and when necessary issue rebilled invoices.• Modernized and standardized the process by which deduction submittals were evaluated. • Conducted training for new employees.

• Responsible for email correspondence from the Eastern US and Canada concerning product and order related questions from representatives and consumers.• Trained new employees on lighting systems and the proper effectuation of their duties. • Liaised between multiple departments to ensure order compliance as well as a timely and correct fulfillment. • Oversaw the correction of order inaccuracies and product failures by utilizing CAD drawings, bills of material, and utilizing my knowledge of lighting systems. • Represented the company at international lighting conferences.

• Assisted patients in orienting to their new surroundings by building relationships based on trust and respect in order to facilitate open and honest discussion regarding care planning. • Oversaw the interdisciplinary team tasked with reducing patient psychiatric symptoms utilizing various methods coupled with on-going psychotropic medications.• Engaged daily with as many of the 100 residents as possible to ensure continued cognitive evaluation of each patients mental capacities.• Documented and reviewed patient progress in relation to personal goals set and any behavioral incidents which may have occurred while in the facility. • Assisted in researching and securing additional benefits available to residents. • Helped facilitate patient placement back into the community when appropriate. • Lead various patient groups to ease the transition process back into the community.

• Responsible for escalated product questions which representatives were unable to answer. • Maintained the product information, ingredient, escalated question, and product issue files.• Member of the communications team focused on social media content moderation.• Responsible for the explanation of water testing results to customers as well as the providing of further information on additional testing or purification methods.

• Resident Assistant: Oversaw upperclassman dorms on campus, acted as the enforcer of campus policy, ensured the safety and stability (both physical and mental) of residents on a day-to-day basis, and acted as a bridge from Residence life directly to the student body.• Admissions Intern: Hosted prospective students during their overnight stays, hosted campus tours, greeted new prospective students by conducting Q&A sessions about the college.• Multicultural Affairs Intern: Recruited students nationally and internationally by writing personal letters, sending emails, postcards, sitting on student panels for information days, and various other office duties.• Student Assistant to the Physics, Computer Science, Geology, and Mathematics departments. Aided professors and students by keeping lounges organized, appropriately directing mail and being readily available for unanticipated requests. Recorded all attendance and grades for the Computer Science department.• Shuttle Driver & Organizer: Created a shuttle route, into town, to help accommodate the needs of students without personal transportation. This program proved useful in daily life as well as in students' personal emergencies

(Seasonal internship to learn the functions of a luxury hotel from the ground up)• Human Resources - Updated entire filing system as well as assisted with the new employee hire process.• Accounting Office - Tracked receipts from various departments within the hotel to assist in the compilation of the company's profit-loss statements and performed routine file and photocopy duties.• Conference Services – Assisted in the logistics for major conferences by meeting with the guests and relaying possible options offered within the hotel and molding that with their personal preferences.• Housekeeping - Acted as a supervisor overseeing floors of the hotel and the attendants assigned to those floors. I also worked as the part time desk clerk to record and dispatch guest requests. • Chef - Worked as a member of the garde manger by preparing for large banquets and all guest orders placed within the hotel.

• Transitioned the HMS Belfast and Churchill War Rooms to a new database by properly recoding and photographing all Items within the War Rooms, and recording their condition and exact dimensions for the new database. The task involved several hundred historic items.• Conducted tours for guests of the museum, several were high profile visitors (Members of Parliament) anticipating the celebrations for the centennial of the First World War. • Simultaneously updated and corrected all descriptions of objects on display outside the War Rooms yet within the museum, as well as recorded all quotes on display while replacing and circulating many famous quotes of Churchill.