William Brosius Email & Phone Number

Madison, Wisconsin, United States

Madison, Wisconsin, United States

• Managed Interface Engineers and Implementation Services – Project Management team (ISPM)
• Assist with resolving customer escalations that pertain specifically to ESONE Interfaces
• Report monthly utilization report for all of Technical Delivery Services team to my director.
• Responsible for team Analytics including KPI, Team Utilization Score, TAT
• Building team knowledge for:o Autonomous coding with Codigo application including Mirth and AWSo HL7 interfaces for all EMR/EHR productso Developed software interfaces using XSLT, C#, HTMLo Comfortable using SQL and.
• Build team processes with individual teams taking responsibility for process creation

Madison, Wisconsin, United States

• Managed 24x7 Support, Interface, and Print Template personnel
• Created tools to enhance agent productivity and improve customer success
• Improved overall KPI and TAT scores
• Created a custom tool in Salesforce to ensure customers were getting downtime notifications
• Built a 13-chapter (10+ hours) ESONE (eScription-One) technical training program for support that is now used by several groups for on-boarding support, implementations, and sales new hires.
• High level projects I created and managed include:o Creating and documenting Job Descriptions used by all support groupso Move all ESONE customers to TLS 1.2 and all installed applications. o Move all Australian.

Madison, Wisconsin, United States

• Build relationships with clients to develop solutions to medical data capture
• Custom build inbound and outbound data interfaces in ESONE which require communication with the client’s Electronic Medical Records database
• Managed projects that included CEO, CFO, CIO, physicians, IT, managers, and nurses.
• Build ongoing positive relationships with customers
• Supported sales on initial interface calls.
• Work directly with EHR/EMR companies in developing the best interface for the client

Madison, Wisconsin, United States

• Analyze data and through statistical means develop methods for improving quality and finding tools to implement change.
• Six Sigma Champion - increase value by getting new products to the customer faster for greater income gain.
• Liaison between sales, project management and sales support teams to resolve difficult situations hindering the processing of customer orders.

Madison, Wisconsin, United States

• Built Access database management systems and implemented. Analyzed data for three major business units.
• Managed sales support and problem-solving decreasing sales cycle time by 45%
• Increased productivity while increasing VP and President ability to capture new sales current levels and trends
• Managed 13 first-line managers in a five-state region
• Developed a workflow tool that several departments could utilize to increase productivity and ability for upper management to track location of an order on demand.
• Reduced time from contract signed date to order complete by 10 days for sales organization

Madison, Wisconsin, United States

Madison, Wisconsin, United States

• Responsible for eight Central Offices in south central Wisconsin and managed 20 union personnel
• Responsible for employee relation, vendor relations and customer relations
• Developed cost saving measures for Wisconsin managers
• Developed training program for management team
• Met with customers that had the most sever problems and resolve their problems quickly.
• Met with community representatives to work out disputes with our company,

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science (Bs), Earth Science Teacher Education