William Brough Email & Phone Number

United States

Mail Carrier

Knoxville Metropolitan Area

Helping customers solve technical issues with our vibration analysis products and software..Answering questions from customers and prospective customers about the features and capabilities of our vibration analysis products.Developing customer-facing documentation for our website on an as-needed basis.Communicating customer needs and wishes to our development and engineering staff.Work is done primarily via email, with some phone contact.Excellent understanding of the technical fundamentals of the Internet. You should have a solid knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as trace route, ping, and dig.Strong command line Linux skills. You should have setup and run your own Linux servers before.Excellent Windows, Mac & Linux troubleshooting ability.The ability to be a good listener, and to really understand a customer problem or question and help them solve it.Excellent writing skills. Most of your work will be written (email, documentation, etc.).Excellent telephone mannerisms. Some support will be provided over the phone (via our VoIP system)10+ years previous experience in a technical support role

Oak Ridge, Tn

Associate'S Degree, History, 2.2

Associate'S Degree, History, 2.2