William Bruno Email & Phone Number

Washington Dc-Baltimore Area

Baltimore, Maryland, United States

• Coordinated the strategic enhancement of technology security infrastructure, implementing Carbon Black, Rapid7, and Microsoft Azure. Conducted thorough vulnerability assessments, resulting in a 20% weekly reduction in asset risk scores following monthly updates• Efficiently managed a streamlined ticket system involving the handling of approximately 15 tickets daily, achieving a rapid resolution turnaround that ensured problem-free operations across the company• Combined Active Directory and Microsoft 365 to orchestrate seamless user account management

Baltimore, Maryland, United States

• Hired, trained, and managed a staff of 12 students alongside a fellow supervisor• Organized the inventory of over 1300 books, videos, and other supplies made available for language students• Facilitated the process of aiding professors with troubleshooting classroom technology issues and class preparation/design

Baltimore, Maryland, United States

• Handled 50+ daily ticket requests from campus faculty and staff at Loyola University Maryland to repair and troubleshoots technological issues• Instituted a campus wide project of upgrading all computers to the most recent hardware• Performed weekly quality assurance checks of technology in classrooms across campus

Bachelor Of Science - Bs, Computer Science

Activities and Societies: Club Tennis, Chess Club, Dance Company, Esports, Language Learning Center

Minor, Spanish

High School Diploma

Activities and Societies: Varsity Tennis, Varsity Wrestling, Key Club