William Burdell Email & Phone Number

Saint Simons Island, Ga, Us

St. Marys, Georgia

Responsible for administering the Hospital Housekeeping Systems program at Southeast Georgia Health Systems – Camden Campus, a 42 bed facility and Senior Care Center St. Marys, a 72 bed facility. Oversee a staff of 43 Team Members.Responsibilities include:- Supervising the hiring & training of new hires.- Purchasing of cleaning supplies and control of the departmental budget.- Develop and review department policy & procedure.- Implementing the HHS Hospitality program and ensure quality outcomes.- Oversee the HHS Quality Management Program, including EVS public relations, patient satisfaction & perform quality improvement inspections.- Conduct monthly in-service training meetings with staff.- Evaluate all products used in the hospital to ensure they meet the hospital and HHS standards.- Maintain Joint Commission compliance, Team Member competencies, Team Member morale, patient satisfaction, adherence to HHS and Hospital policies & procedures, financial compliance.- Communicate routinely with Hospital Administration and leadership to evaluate satisfaction with programs.

Brunswick, Ga

- Managing three Assistant Directors and daily operations at Southeast Georgia Health Systems with staff of 135- Ensuring Assistant Directors manage productivity of their staffs in accordance with company policy and complete all daily tasks required by position- Recruiting, interviewing, hiring, and developing team members performance providing regular and timely assessment, and performing corrective counseling/coaching when necessary- Identifying and implementing lapsed practices and procedures by line staff and assistant directors reflecting in higher HCAHPS rating of patient satisfaction- Executing and maintaining daily quality control systems- Instilling hospitality-focused interaction of staff with patients- Recognized by company CEO and hospital leadership for proactive leadership during Hurricane Irma

- Integral in reversing trajectory of contract- Displayed comprehensive understanding of business systems- Ensured Team Members follow procedures and time standards in their job duties- Provided leadership to evening and overnight 42 member housekeeping team for all EVS operations- Recruited, interviewed, hired, and developed team member’s performance providing regular and timely assessment- Ensured compliance with health, safety, the Joint Commission, OSHA, and industry regulatory agencies- Demonstrated continuous ability to maintain and/or improve customer and patient satisfaction- Conducted daily team informational and safety meetings

Dallas/Fort Worth Area

• Responsible for management of all company contracts totaling over $68 million in contract award value with over 500 employees and numerous subcontractors• Successfully transitioned troubled high profile logistics contract to productive, profitable operation requiring year-long relocation - Company crisis manager requiring frequent months-long on-site direction to gain control of troubled contracts - Direct report for Project Managers and Quality Control Managers of all company contracts and point of contact for all contract issues requiring corporate intervention. - Created and revised numerous standards and operating procedures. Interviewed, hired and trained over 100 employees while terminating over 50 non-performers- Administered all site Human Resources functions including hiring, orientation, disciplinary, terminations, Affirmative Action tracking requirements, FMLA leave, worker’s compensation- Trained new Project Managers in all aspects of government contracting and company policies including Human Resources, accounting, Affirmative Action and OSHA documentation, contract and company requirements.- Oversaw development and implementation of Access-based proprietary scheduling software translating into 60% decrease in overtime on Role Player contract- Worked under company owner to manage all aspects of federal facilities maintenance contract during five month high profile strike. Responsibilities included grounds, custodial, maintenance, logistics, and administration, training project manager and assistant project manager on company procedures- Member of three person strike and CBA negotiating team

Albuquerque, New Mexico Area

- Responsible for all phases of business development from researching and tracking potential contracts to bidding decisions and phasing in contracts- Successfully re-won $19,000,000 contract and awarded $20,000,000 contract with a 50% win rate- Analyzed all special bid requirements and Identified and made initial contacts to potential partners- Lead contact phase out and member of phase in team- Lead subcontracting support element, evaluate subcontract proposals for compliance and risks to the solicitation, coordinating pre-award subcontract proposal functions, perform price and cost analysis, and coordinate the subcontract proposal process.- Corporate representative on site visits, conducted job fairs, interviewed, and hired staff and management- Temporary five month relocation phasing in challenging contract- Corporate Quality Control and Safety Director performing audits and inspections on all Omni Corporation contracts- Prepared annual OSHA documentation and Affirmative Action compliance logs for all contracts

Federal Law Enforcement Training Center, Glynco, Ga

- Managed a workforce of 185 personnel and eight direct reports on $8.5 million annual Housing Management contract at the Federal Law Enforcement Training Center, Glynco, including housekeeping for 2198 dormitory rooms, building maintenance of 500,000+ sq.ft. space, and eight front desks- Negotiated all grievances brought by unionized Housekeeping and Utilities departments- Decreased costs by $230,000+ per year by streamlining and reorganizing housekeeping and maintenance departments- Increased efficiencies by instituting, re-organizing, and implementing upgraded service standards in housekeeping, utilities, maintenance, and front desk operations- Established Profit and Loss financial accountability creating detailed tracking of all expenses leading to reduced bed and bath linen cleaning costs- Created complete business plan for commercial laundry to support bid for subsequent contract- Administered all site Human Resources functions including hiring, orientation, disciplinary, terminations, Affirmative Action tracking requirements, FMLA leave, worker’s compensation, unemployment hearings and court testimony- Negotiated for company all grievances brought by unionized Housekeeping, and Utilities departments

- Served as Acting Director / Co-Director reporting to Director of Rooms beginning June 2008 after termination of director. Managed staff of 135.- Implemented successful daily training and procedures in company-wide drive to attain Mobil 5 Star recognition. Department and company attained and maintained 5-Star status in 2009 and 2010 while cutting budget by close to $800,000- Experienced in opening elite properties including 24 2800 sf houses for Exclusive Resorts, 48 Beach Club Condos, and 54 Ocean House Condos Opened, hired staff, established procedures, and maintained, each valued in excess of $1.4 million- Oversaw reduction in staffing and expenses beginning in July 2008- As functioning leader/co-leader of largest department in Rooms division played lead role in reducing CPOR by 34% in 2009 -Formulated and gave proposals in operational changes expected to save company in excess of $300,000 in 2010- Creatively streamlined function of department to meet emergency budget with no loss of quality- Introduced numerous changes to ER housekeeping that raised guest feedback score to the highest levels- Managed Temp Staff

- Responsible for human resource activities such as interviewing, performance reviews, and disciplinary actions, including terminations Formalized training and created consistency in service by all evening employees through personal training and re-certification- Reorganized uniform tracking system including training others on software and streamlining process decreasing time staff waited in line to receive their uniforms before shifts- Managed 4 million pound capacity company commercial laundry and full service valet with 45 full time employees during four month search for new laundry manager- Reduced linen and terry cleaning cost from $0.61 to $0.54 per pound for an annualized savings of $91,000

Honed guest interaction skill set, increase front of the house experience and gain knowledge of cutting edge industry service ∙ Position combined functions of Guest Services Manager, In Room Dining, Bell Service, Concierge, Valet and Housekeeping Supervisor ∙ Department trainer for cross-training employees of other departments ∙ Recognized for implementing numerous improvements to departmental standards ∙ Supervised department when Supervisor and Manager were away ∙ Assisted Housekeeping Department through March ‘06 in preparation for opening Cloister Hotel ∙ Established procedures and policies for Butler Department during Hotel opening ∙ Selected as pantry leader ∙ Wrote and conducted talks and tours to guests, business groups, and new employee orientation ∙ Transferred to Housekeeping Department as Butler Department began to be scaled back.

- Responsibility for day-to-day management of 152 supervisors, housemen, and room attendants after arrival of new Housekeeping Director- Opening team member responsible for interviewing, hiring, new staff and training new and current team in new, upgraded procedures for $350 million rebuild of landmark hotel- Co-wrote first standard operating procedures manual of department procedures used to increase efficiencies and standardize performance- Set luxury industry standard for guest laundry and dry cleaning presentation while increasing profit levels - Company senior management recommended transfer to newly created Butler department to round out Front of House experience and continue progress in Rooms Division- Responsible for housekeeping at resort Spa, recognized for increasing cleanliness at resort Spa without increasing staffing- Involved in hiring, discipline, and coaching of employees- Scheduled, trained, and managed staff for 2004 G-8 conference of world leaders, personally assisting Russian presidential delegation throughout

- Responsible for marketing, budgets, charging guests, contracting talent, and producing P&L statements for all multi-day special events designed to increase occupancy and revenue during slower months- Company spokesman to guests, community, and business leaders for demolition and rebuilding of historic hotel- Proposed and created no-cost new events added benefit to guest experience- Beach Club non-aquatic supervisor overseeing beachfront and housekeeping operations- Department rated #1 in US and #3 in world Conde Naste Gold Standard 2003

- Researched publically traded company financial fundamentals as directed- Used market sector mutual funds to create mathematics-based computer trading model used for buy/no buy decisions in client portfolios- Assisted principle with buy/no buy recommendations and served as client liaison- Series 7 General Security Representative and Series 63 Uniform Securities Agent State Law licensure

St. Simons Island, Ga

- Overhauled and updated inventory and pricing, increasing museum gift shop gross sales by 64% and net revenue 109% year over year; while gross sales increased, total expenses decreased- Opened, staffed, and managed satellite museum store in local mall for consecutive Christmas seasons generating record sales and public awareness of Fort Frederica National Monument- Eighteen consecutive months of increased,year over year record-setting revenue.- Recruited, scheduled, and trained docents for the gift shop and Christmas Store

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