William Burnette Email & Phone Number

Marietta, Ga, Us

Marietta, Ga, Us

St. Louis, Mo, Us

The Managing engineer role was converted to Technical Account Manager. Took on all the clients of the Atlanta region. In this role, I pretty much do a lot of the things I did as a Managing Engineer. Continue to work directly with the clients to be proactive and ahead of issues before they happen. Spend more time doing in depth analysts of environments to help scope out projects and now more involved in the actual final approval of a scope. Continue to be the best resource for a client when needed. Still work closely with the iManage clients in Atlanta.

St. Louis, Mo, Us

(formerly Hilltop Consultants)As Hilltop Consultants Merged with Frontline MS (formerly intelliteach) I moved to Managing Engineer role. Under this role, I worked directly with a set of clients to assist with their IT needs as their top Network and server administrator. Worked proactively to resolve issues before they happened with servers, networks, firewalls, ect. Also assisted with Emergency’s when needed as the best resource for the client. Also worked with the VCIO to come up with the new solutions that should be sold as a project. Sometimes assisted with the project team to finish up migration or new installations. Most clients are iManage to go along with my systems engineer certification and work closely with their environments for any adjustments, upgrades, or fixes needed.

(Merged with Frontline MS (formerly intelliteach))Started working on Projects on a more consistence basis once the Merger between Sipartners and Hilltop completed. Worked on anything from Servers migrations, email migrations between on prem or to 365, Network and firewall configuration and replacements. Certified as a Systems Engineer for iManage. Migrated iManage environments to new on prem solutions or to the cloud. Anything that was sold to a client I could be directed to work on, so sometimes had to learn new solutions to migrate and complete the project.

(Formerly Strategic Integration Partners)

(Merged with Hilltop Consultants, Inc.)Maintain network and server environments for multiple clients. Provide desk side and remote support for the clients. Deploy and Manage Watchguard firewalls. Installation and upgrades of iManage servers and client software.Company acquired in Merger with hilltop. See hilltop for Continued experience.

Maintain network and server environments for multiple clients. Provide desk side and remote support for the clients. (this company had to close up and the owners reformed and re-opened as Strategic Integration Partners LLC, their was no employment gap as we got restarted the next day)

(Formerly Analyst position, see below)Lead a team of analysts and senior analysts in assisting lawyers across multiple law firms in their IT needs. Other duties include calling up emergencies, mentoring, training analysts to become senior analysts. At times i'll take a sent up ticket and call the person back myself and resolve it too. Sometimes I will be required to take over analysts call to help resolve the issue.

(Became Team Manager, see position above)Support Lawyers at 200 law firms across the world. Remote in and resolve software and hardware issues the user may have. Support includes Microsoft office suite, adobe pdf, remote tools, citrix, workshare, filesite, Netdocuments, Hardware drivers, adding network printers, and anything else considers first and second level IT support.

Marietta, Ga, Us

Supported a Small classroom with special needs children. Ran and supported 1 desktop, and 3 school owned laptops. Supported 3 personal own laptops fully for software needs. Helped teach students in math, science, social studies, and english. Assisted with setting up smart board and elmo tools on a daily basis. Supported three ipads for learning software and class needs.

• Managed sales, employee performance, time cards, and scheduling.• Used reporting data to handle proper stocking of shelves.• Monitored and updated the company’s e-commerce site.• Maintained the network between cash register computer and office terminal.• Troubleshoot and resolved any hardware, software, and network related issues. Maintained the security cameras and Terminal Access Management Systems software.

Associate'S Degree Automotive Technology, Automotive Engineering Technology/Technician

Associate'S Degree Cis - Networking, Windows Server

Education record