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William Burrow Email & Phone Number

Senior Customer Support Engineer at NICE Ltd

Location: Washington Dc-Baltimore Area, United States 3 work roles 2 schools

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✓ Verified Jul 2026 3 data sources Profile completeness 71%

Role

Senior Customer Support Engineer at NICE Ltd

Location

Washington Dc-Baltimore Area, United States

Who is William Burrow? Overview

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Quick answer

William Burrow is listed as Senior Customer Support Engineer at NICE Ltd based in Washington Dc-Baltimore Area, United States. AeroLeads shows a matched LinkedIn profile for William Burrow.

William Burrow previously worked as Senior Customer Support Engineer at Nice Ltd and Customer Support Engineer – Tier I at Nice Ltd. William Burrow holds Computational Linguistics from Georgetown University.

Profile bio

About William Burrow

Dedicated customer support expert with 13+ years of professional experience and extensive technical knowledge of NICE products. Flexible in meeting project needs in the face of changing timelines with careful attention to detail and proven ability to efficiently assist customers.

3 roles

William Burrow work experience

A career timeline built from the work history available for this profile.

Senior Customer Support Engineer

Nice Ltd

Denver, Co

Served as team lead for Priority accounts, responsible for assigning tickets to an appropriate engineer.Selected for Expert Services training at NICE Headquarters in Israel.Dedicated to support Capital One in recognition of superior technical knowledge and customer service.Recognized by peers for having excellent technical knowledge and always being willing to assist and train other engineers.Supported 4+ NICE Enterprise product lines from Version 8.9 through Engage 6.7.

Aug 2007 - Sep 2018

Customer Support Engineer – Tier I

Nice Ltd

Denver, Co

Recognized as Outstanding Team Player. Provided first-line support for customer issues with NICE Perform and 8.9, including training customers on NICE features.Logged new issues from phone calls and emails and routed to appropriate team.

Feb 2006 - Aug 2007

Deskside Support Technician

Greenbelt, Md

Independently supported ~1,000 employees in 6 locations across Washington, D.C. metro area.Troubleshot Windows issues and hardware faults on 6 laptop and desktop models.Deployed images for HP OpenView training classes and prepared training environment.Repaired enterprise-level and personal printers.

Feb 2005 - Jan 2006

2 education records

William Burrow education

Computational Linguistics

Georgetown University

Bachelor Of Arts - Ba, Linguistics

Lawrence University

FAQ

Frequently asked questions about William Burrow

Quick answers generated from the profile data available on this page.

What is William Burrow's role at their current company?

William Burrow is listed as Senior Customer Support Engineer at NICE Ltd.

Where is William Burrow based?

William Burrow is based in Washington Dc-Baltimore Area, United States.

What companies has William Burrow worked for?

William Burrow has worked for Nice Ltd and Hp.

How can I contact William Burrow?

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What schools did William Burrow attend?

William Burrow holds Computational Linguistics from Georgetown University.

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