Servant leader managing the Client Identity Access Management (CIAM) and Identity Single Sign On (ISSO) teams in the Identify and Access Management (IAM) domainCoached, motivated, and guided the ISSO team during a time of significant turnover and key personnel losses to maintain team commitments and emotional balanceDrove seamless transition to Jira along with team rebranding and separation happening simultaneouslyEnhanced Jira skills by building automation, dashboards, filters, checklists, and created an MVP version of Epic % complete which was used by other business areas. Provided multiple KT's for SM peers.Performed major data cleansing effort to synchronize the Jira backlog, Jira Align, and Roadmap, which was pivotal for creating team charters.Initiated D&I event for learning Sign Language. Comments from participants "Empowering", "Engaging", "Informative", and "Fun"Created comprehensive On-Boarding documentation for employee's new to NM or SAFe agile. Flawlessly migrated our operational work from Trello to a Jira Kanban board while also cleaning the data. Applied innovations such as automation, color coding, batch processing, and a Swimlane/Column approach for leadership. Emphasized knowledge sharing to help build skills and close knowledge gaps. ~35 KT sessions were recorded by the teams and myself in 2022.

Under Contract through Genesis 10Servant leader managing three value streams focusing on Multi-factor authentication (MFA), NGINX and SiteMinder elimination for a core team of twenty plus members in the Identify and Access Management (IAM) domain. Guiding the teams in the principles of Scaled Agile Framework (SAFe) to create an environment of collaboration, trust, transparency and continuous improvement.Facilitated critical team level agile ceremonies including daily stand-ups, retrospectives, sprint planning, backlog grooming and sprint demos.Championed continuous improvement by fostering a culture of experimentation, innovation and automation.Review key agile metrics with senior management to achieve optimal business value toward roadmap initiatives.Protected the team from outside interference by removing impediments and mitigating risk to ensure committed work is delivered.Created, maintained and organized backlog of features, objectives, stories and tasks in AgileCraft.Promoted an attitude of transparency within the team to grow stakeholder trust and encourage honest feedback.Experienced at building strong interpersonal relationships across multiple levels of the organization.Achieved both SAFe 4 Scrum Master and PO/PM certifications.

Drove the planning and execution of in-depth Sprint ceremonies for the development and operations teams.Established internal tools to eliminate challenges from Sprint commitments and ensure overall SAFe methodology.Leveraged request tracking tools to triage requests, monitor internal resolution rates and manage resource allocation.Analyzed key performance indicators to identify areas for process improvement and increased efficiency. Administered the implementation and management of Scaled Agile Framework (SAFe) methodologies. Partnered SAFe Agile methodology with the Release Train Engineer to establish a common maintenance window.Conducted the definition, scope and implementation of emergency releases to support critical business objectives. Collaborated with business partners to determine the proper scope and execution of monthly support releases.Steered the monitoring and oversight of Sandbox resources to maintain sufficient resources for seamless development and project functioning.

Orchestrated the conversion of more than 2,500 users throughout the United States and Canada from Saratoga CRM to Salesforce.Optimized advanced CRM and Salesforce knowledge to design comprehensive resolutions to technical and business process challenges within migration functions.Pushed project workflow processes with conception to beta delivery in six months and full rollout in nine months.Expedited the migration of data to the cloud through the strategic acquisition of server virtual machines and software.Improved data load migration timelines and expanded the data dictionary in teamwork with implementation partners.Strengthened internal controls to adhere to data, security and disaster recovery compliance regulations.Led the performance and management of a core team of over 30 IT users and more than 75 business users. Directed Salesforce administration and configuration functions in addition to Sandbox environment management.

Supervised the utilization and management of a wide range of sales and marketing applications as the primary liaison between the business development and IT departments.Built strategic new applications and internal systems that boosted business development performance capabilities.Launched a bi-directional data integration project that aligned account and opportunity data across multiple CRM.Oversaw the large-scale project that upgraded over 2,500 sales associates to a web-based version of the Saratoga CRM with responsibility for the conversion of over 35 batch processes, 13 custom applications and user configuration.Delivered $60K in annual cost savings as well as improved functionality and usability by pushing the migration of the Lead Management System from PowerBuilder to Visual Basic .NET. Distinguished with a Merit Award for exemplary contributions to customer service programs through optimal quality, service, productivity and time compression.Streamlined data consolidation and graphical representation processes from 40 to two hours with the development of an automated Branch Market Analysis tool written in VB .NET integrating Excel, PowerPoint and SQL Server.Utilized Visual Basic, C#, .NET, ASP.NET MVC and SQL Server to execute the application suite.