William (Bill) Carter Email & Phone Number

Boston, Ma, Us

SAFe Agile Product Manager for High Altitude ART on AF DCGS program. ● Manage all aspects of software development objectives/requirements using JIRA and Confluence ● Work with stakeholders to prioritize new features ● Conduct daily status meetings with scrum teams and stakeholders ● Provide direction for, and support to, process improvement efforts ● Support fielding and test efforts

SAFe Agile Product Manager for High Altitude ART on AF DCGS program.● Manage all aspects of software development objectives/requirements using JIRA and Confluence● Work with stakeholders to prioritize new features● Conduct daily status meetings with scrum teams and stakeholders● Provide direction for, and support to, process improvement efforts● Support fielding and test efforts

Hudson Nh

Airdrop Mission Planning Software Lead Systems Engineer for Integration/Test Team● Tapestry Subject Matter Expert for Consolidated Airdrop Tool program in the USAF Mission Planning Environment● Systems Integration & Test Team Lead and SAFe Agile Product Owner● Requirements analysis and verification● Coordinate and execute test activities to ensure successful Feature Testing and Formal Release Events● Support and execute approach for automated testing and process improvements● Generate customer documentation (Release Notes, Test Plans, and Test Reports) ● Direct customer interface with Program Office and End User Community (USAF)● Set standards for using Agile processes in a Waterfall contract environment

Waltham Ma

Agile/Scrum Product Owner for the tax compliance and payroll software development team on a web and desktop based payroll/HR application. Manage a team of remote and in-house software support engineers providing technical support for the same product. Develop and maintain client relationships.● Lead cross functional software development team on SaaS & desktop-based payroll/HR application● Provide stakeholders voice to development team.● Develop and manage requirements for new features and bug fixes.● Drive scope & schedule of product releases.● Created a hybrid Scrum/Kanban process for managing product updates and tax compliance within the Agile model. Improved development team efficiency.● Develop & maintain client relationships from “front line” to C-Suite.● Track product trends using support team inputs and direct customer feedback.● Line manager for Software Technical Support team.● Release Engineer for tax compliance product; assist with other product's Release Engineer duties.● Lead case escalations from support team & deliver solutions for complex support issues raised by client's senior management.● Develop & maintain KPIs for tracking support team effectiveness.● Redesigned SalesForce workflow reducing lost cases to zero.

Nashua Nh

Coordinated and motivated a team of remote engineers responsible for supporting Kontron’s Defense Business Line. The success of my team was a primary factor in repeat orders for Kontron’s $60M+ defense business in the US. In parallel with Senior Technical Support Engineer duties described below:● Implemented weekly status meetings with engineering to review open cases – reduced the number of “lost” cases to zero and reduced turn-around time by 25%● Prioritized and scheduled support resources● Managed/approved travel and expense budgets● Conducted performance reviews and handled personnel issues● Developed metrics for tracking and reporting support team case activity to senior management

Nashua Nh

Key player for pre and post sales product technical support of VME and VPX based real-time embedded COTS computer equipment running open source operating systems for the North American. Secondary expertise in COMe, and cPCI. Customer base is mainly military/aerospace/government but also includes medical, communications, and transportation organizations. Through outstanding communication and attention to detail, I have cultivated an excellent long-term working relationship with Kontron’s VME/VPX customers that defines Kontron’s reputation for providing top-notch technical support in this market.● Solved an average of 25 Tier 2/+ support cases per month (software/hardware/systems) - both hands-on and by managing input from globally based engineering resources● Worked directly with customer engineering teams to develop product refinements for specific needs.● Lead the supplier side of FRACAS investigations initiated by the customer● Supported the manufacturer side of CAPA investigations● Implemented weekly status meetings with engineering to review open cases – reduced the number of “lost” cases to zero and reduced turn-around time by 25%● Part of a cross-functional team to analyze and improve Kontron’s supplier rating – responsible for the discovery that one of our customer’s tracking metrics were flawed resulting an average 6 month error in our delivery rating● Built, tested, and supported embedded system demos for trade shows and customer evaluations● Teamed with Sales Managers to develop and propose solutions. Provided technical input to RFI/RFP activities.● Defined, developed, and presented product and technology training for sales and sales support teams● Mentored less experienced technical support engineers

Provided pre-production integration and test of Alpha CPU based workstations.● Debugged, analyzed, and offered solutions for problems uncovered during testing● Evaluated products to proactively identify potential customer issues/problems

Generated and maintained requirements for embedded real-time fault detection software.● Analyzed customer and end-user inputs and coordinated efforts with engineers in other functional areas to develop cohesive requirements for software development● Assisted QA with software testing to verify that requirements had been met● Designed a system for creating and maintaining requirements documents in electronic format that was later used as the basis for a laboratory wide document control system● Designed custom interfaces and protocols for digital communications networks

Designed, tested, and integrated proprietary hardware for a 68020 based missile control computer.● Designed programmable timing control and digital I/O control modules● Followed this hardware from concept through flight test as part of the system integration team● Designed, coded and used custom driver software for system programming/debug

Bsee, Computer Engineering

Semester Courses In C Programming And In C++ Programming