Will Cambridge Email & Phone Number

Omaha, Nebraska, United States

• Customer Service and Administrative Support: Responds to phone inquiries from applicants, executives, and staff; provides administrative support to the Senior VP and HR management, including special projects.• Recruitment Coordination: Schedules and processes interviews, new hire background checks, and pre-employment screenings; administers recruitment tests; manages job postings and updates the Applicant Tracking System (ATS).• HR Compliance and Documentation: Processes new hire paperwork (ADP HRIS), reviews I-9 forms for accuracy, uses eVerify for Social Security verification, and creates required government reports.• Employee Assistance: Handles employment verifications, unemployment claims, and verification letters; distributes internal communications and weekly job reports.• Program and Event Management: Oversees Corporate Brand Recognition and retirement programs; organizes HR promotions and membership drives.• HR Systems Administration: Updates ADP HRIS and ATS databases, resolves system issues, and assists candidates with technical difficulties.• Other Responsibilities: Answers VRU system calls, compiles recruitment materials, and completes HR project work related to benefits, payroll, and organizational development.

Omaha, Nebraska, United States

• Make recommendations to implement changes in our continuous efforts to improve processes• Provide input to assist with or lead special projects• Conduct inspections, prepare required documentation, and interpret basic analytical data• Conduct monthly audits on assigned analysts• Hold touchpoint meetings with management• Occasional interactions with clients to review Quality processes, scores, and coaching opportunities• Individual coaching with analysts that are new or struggling• Process charge offs, letter checks, or new item checks throughout multiple platforms • Update policies of the Quality team as needed• Conduct daily real-time checks on all analysts• Maintain a culture of best practice development and coaching to department

Omaha, Nebraska, United States

• Assisting cardholders with dispute/fraud resolution on behalf of issuers while complying with Reg E and Reg Z guidelines• Communicating and monitoring with key contacts up to and including investigations• Learning ongoing procedures due to changes with the Association’s regulatory requirements and client guidelines• Monitoring systems to detect possible fraudulent behavior related to credit card usage and card holders to investigate possible fraud• Processing time sensitive work cases based on both banking and credit card associations’ regulatory guidelines and client requirements.• Researching and evaluating the work case and process the dispute, fraud, chargebacks and/or complaints

Omaha, Nebraska, United States

• Advise, guide and support the District and Projects Key Contact with all matters relating to creating NOA’s for transfers, per diems and relocations.• Partnering with the Districts/Projects on development of NOA Templates. Review and update templates as needed.• Adhere to the SLA’s set out for processing NOA’s and ensure all tasks are sent to HCM or efficient and timely processing.• Develop effective relationships across the organization to promote good employee relations and trust with our Operations.• Conduct training of the ServiceNow platform to internal customers and educate users on the requirement of the correct org structure.• Strategize with internal customers who are working outside of the process or having difficulties with the process to educate them and improve the process flow.• Partner with the Move Services Relocation Advisors to assist with any relocations as requested.

Greater Omaha Area

Bsba, Human Resources Management And Services

Activities and Societies: Treasurer, Human Resources Association

High School Diploma

Activities and Societies: National Honors Society, Beta Chapter.