William Carpenter Email & Phone Number

London, England, United Kingdom

In this role, I primarily work with clients gather configuration/customisation requirements to implement Pre-Travel, Post Travel and Remote Worker Technology. My role covers the full product lifecycle, from design to implementation to User Acceptance Testing.I play a strong part in the project management of the engagement, liaising between overseas development team and client, regularly updating stakeholders on project status and ensuring deliverables are met in a timely manner.

London, England, United Kingdom

Business Travel Advantage Analyst, GES Mobility, Tax

Working within Management Information team which support the firm by providing HR reporting and data needed to make strategic decisions that support firm-wide initiatives to improve business performance overall.

Milton Keynes, United Kingdom

Learning Administration Senior Coordinator supporting the wider firm in UK and Switzerland.- Establishing and creating process/stakeholder maps using Visio- Liaise and coordinate with all other departments to ensure smooth running of training sessions- Monitor and respond to enquiries, registrations and course bookings via email- Accurately create Purchase Orders using Ariba and processing through to payment, working closely with our internal finance team - Point of contact for External Facilitators- Arrange hotel/venue bookings for large amount of delegates - Proactively look for and make recommendations for process improvements in line with Yellow Belt Sixth Sigma training - Work with the Service Line training teams to ensure that all new course materials are current- Maintain documentation integrity to ensure accuracy bc, quality, version control, and distribution processes- Build a close working relationship with colleagues overseas to assist with administrative duties

Working within the internal function of the firm, rotating between core customer service departments.• Learning and Development - Coordinating and managing training courses from start to end, creating delegate lists, communicating with delegates, external venue bookings, arranging facilitators, preparing course learning materials and collecting post course evaluations. • IT Service Desk - First line IT analyst for internal customers.• Finance Service Desk - Answering queries via phone, email or webchat for both internal and external vendors, covering all Accounts Payable and Account Receivable elements of the firm. Navigating SAP system to find all invoices, credit notes and purchase orders on Ariba • HR Service Desk - First line support for internal customers with HR queries. Handling sensitive HR cases liaising between customer, managers and HR Advisory. Other queries consisted of reference requests, timesheets, company policies and payroll/benefit allowances. • Insight with the Training and Knowledge Delivery Team as an IT Technical Trainer

Education record

Business Administrator Level 3, Business Administration, Management And Operations, Pass