William Carruthers Email & Phone Number

Stirling, Scotland, United Kingdom

Stirling, Stirling, United Kingdom

Stirling, Stirling, United Kingdom

Stirling, Stirling, United Kingdom

Larbert

Main point of contact within the Larbert Contact Centre. Working alongside our outsourced team 60K Bulgaria, who deal with our on-line chat.Dealing with customers queries with our:Airline DepartmentMainstream Package Holiday'sDynamic Package Holiday'sCustomer Relations

Larbert, Falkirk, United Kingdom

Customer Relations - July 2014 -Highly skilled in dealing with customer complaints covering a wide range of areas within the business including Airline, Mainstream, Flexibletrips, Cruise and Scheduled travel complaints. My aim was to protect the business whilst retaining customers. Although this role was not precisely a sales role, my aim was to continue selling the Thomas Cook brand. Improving the overall customer experience whilst protecting our business ethics. Promoting a professional business in travel and improving my skills in all areas within Customer Relations.Level 2 Specialist - Mainly monitoring the businesses Scheduled and Flexibletrips complaints. Building relationships between our Product, Purchasing and Recoveries Departments whilst maintaining our relationships with our suppliers. Predominantly keeping focus on Customer Experience. Creating a new complaints procedure for our new Thomas Cook Signature product relaunch. My aim is to improve Customer Experience by providing our Luxury Travel customers with Luxury Customer Experience post-departure. Aiming on improving relationships between scheduled airlines and all other 3rd party suppliers.Dotcom Package Holidays & Airline - January 2015 -

Customer Relations Advisor - Highly skilled in dealing with customer complaints covering a wide range of areas within the business including Airline, Mainstream, Flexibletrips, Cruise and Scheduled travel complaints. My aim was to protect the business whilst retaining customers. Although this role was not precisely a sales role, my aim was to continue selling the Thomas Cook brand. Improving the overall customer experience whilst protecting our business ethics. Promoting a professional business in travel and improving my skills in all areas within Customer Relations.

Argyll And Sutherland Highlanders, 5Th Battalion The Royal Regiment Of Scotland.

Key member of a battalion of over 400 men, responsible for every aspect of my own and my colleagues performance, including welfare, personal and professional developement. Based in Helmand province and lead on occasions on many important ground combat operations. Described by chief executive as one of the "very best front line combat units to have served in Afghanistan" with the highest "martial qualities...steadfast, daring, imaginitive, robust and perceptive" and displaying "a cool head, a clear mind and a ruthless cunning".Appeared on Ross Kemps 'Return to Afghanistan' TV series. Written an article based on visiting war graves and monuments, which was published within a regimental magazine "The Thin Red Line" and a recruiting magazine "Mascot".Instructor on occasions/Student at the Army School of Bagpipe Music, Edinburgh, teaching beginner's the practical and theoretical values of the Great Highland Bagpipes and military precision.Attained Army Class 2&3 AA piping certificates.Wide range of experience including military operations, recruiting, training, writing, teaching and musical tours.

Responsible for supplying a superstore with stock,Responsible for replenishing stock,ordering products in so the store would maintain a high standard in customer services,Obtained knowledge in Food Hygiene and Health and Safety.

As a Sales Assistant I was trained in Customer Services, Touched on Warehouse Operations,Gained NVQ Level 2 in Retail Operations,Obtained Skills in Stocktaking,Problem Solving,Customer Service Skills and Health and Safety, With this I was able to Train new staff in the skills I learned,Delivered customers with knowledge they needed about certain products,Key member of a team of 3 in charge of a department making sure it was ran and maintained to a high standard.

N.V.Q., Public Service, Level 2

Activities and Societies: Regimental Pipes and Drums, Heavy Machine Gun Platoon, Fire Support Group.

S.V.Q., Retailing And Retail Operations, Level 2

Standard Grades, Art

Activities and Societies: Denny High Rugby Team