William Carter Email & Phone Number

-Working to resolve complex executive complaints and queries to a high standard. -Maintaining ongoing relationships with customers to ensure a great customer experience. -Working with the Financial Ombudsman Service on already resolved complaints to ensure the correct outcome has been reached.

-Working to resolve complex customer complaints and queries.-Making outbound calls and providing fair and unbiased outcomes to customers.-Managing high case volumes and working to a high quality.-Working with vulnerable customers and providing further support where needed. -Maintaining working relationships with multiple internal teams and keeping regular communication with clients and customers.

Eastbourne, East Sussex, United Kingdom

Brighton, United Kingdom

Brighton, United Kingdom

Brighton, United Kingdom

In this role, I am responsible for the successful running of shifts, managing upwards of eight staff. I work towards KPIs set by Head Office, such as reaching sales weekly in excess of £140,000. For part of my role I am based in the office, and here I complete administration tasks such as maintaining staff records and retrieving daily figures from the database system. I am extremely successful in my position and often exceed the targets set for me. I also handle all customer queries effectively and efficiently, ensuring they leave the store satisfied. When the opportunity arises, I upsell goods by pitching my excellent product knowledge to the customer, as well as making them aware of the current offers and promotions we have on in store. I am also responsible for the fortnightly promotion change, this entails following a mapped outline of where particular products should be placed in order to achieve maximum selling potential. On a daily basis, I consult with the store manager to ensure sales targets are being achieved, and adapt accordingly.

Brighton, United Kingdom

Responsible for:Daily stock counts using a computerised record system Investigation into shrink using the database system Liaising with other stores via email and telephone to coordinate stock transfers

Brighton

Duties included: General office tasks Accurately filing of cash reports Ordering and sorting weekly change using a back office system Product verification Maintaining the legality of labels

Brighton, United Kingdom

Responsibilities:To provide excellent customer focused serviceTo remain professional at busy times To use my strong communication skills effectively to deal with issues and queries

Bachelor'S Degree, English Literature, 2:2

High School, English Literature, Media, Geography, A Levels, 2 A'S, 1 C

Activities and Societies: Music

English Language, As Level C

Gcses 10 A-Cs

Activities and Societies: Music, Creative Writing