As an Operational Account Manager at IL2000, I manage customers' freight needs from the initial lane quoting and pricing process to the final delivery, ensuring quality service and customer satisfaction. I graduated with a Bachelor of Business Administration in Logistics, Materials, and Supply Chain Management from the University of Rhode Island in 2021, where I also obtained Lean Six Sigma Yellow and Green Belt certifications. My core competencies include customer relationship management, logistics management, and problem solving.Before joining IL2000, I worked at Transfix, a leading digital freight platform, for over a year, progressing from a Carrier Coordinator to a Carrier Account Manager. There, I developed and maintained strong relationships with carriers, negotiated rates and contracts, and resolved issues and disputes. I also collaborated with internal teams and external partners to optimize the efficiency and profitability of the operations. I am passionate about the logistics industry and its potential to transform the world of transportation and commerce. I am eager to learn from and contribute to a diverse and innovative team that shares this vision and values.