Experienced IT professional with 10+ years of experience in various roles such as IT Representative, Hardware Transition Technician, Windows 10 Migration Specialist, Service Desk Supervisor, IT Risk Analyst, and IT Coordinator. I currently hold an Associate's Degree in IT-Computer Network Systems. Strong skills in troubleshooting, hardware setup, and maintenance, as well as experience in managing service desk resources, implementing standard operating procedures, and ensuring compliance with policies and procedures. Proficient in various tools and technologies, including Altiris, SCCM, and ServiceNow. Adept in providing level 1 support to end-users, conducting virtual migrations, and facilitating unplanned IT risk-related requests.