• Sought software bugs in the developmental and production environments using exploratory, regression, smoke, sanity, and integration testing methods.• Produced 194 detailed Jira tickets, assigned a priority to issues and escalated them to the proper teammate.• Collaborated directly with 11 engineers and two project managers in a scrum environment using agile testing methods to increase product effectiveness.• Designed an automatic smoke testing tool in Google Sheets by altering JSON scripts with random data.• Derived takeaways and pain points from conversing with AI, to promote speed of service and system accuracy.• Investigated system interactions with customers for enhancements to conversational copywriting methods.• Troubleshooted hardware remotely through monitoring audio signal clarity and its effects on operations.• Navigated several unique software applications to sync up data for gathering evidence during sanity testing.

• Identified areas of compliance vulnerability to develop and implement corrective action plans while catering to cannabis cultivation, distribution and retail regulations.• Drove system improvements for vertical integration, while tactically managing outside vendors and government solicitations.• Created and maintained financial SOPs and accounting systems for four cannabis business entities.• Outlined delivery retail operations with software integrations, setting up initial staff and POS systems.• Recorded all plant/package stages and waste inventory changes in California State METRC software.

• Supervised five to eight drivers. Planning and monitoring all delivery routes in real-time.• Oversaw between 70 to 200+ delivery orders daily (max = 311).• Implemented four SOPs to streamline communication between all internal departments.• Redesigned nine delivery zones. Reduced delivery times by 30% and fuel costs by 6%. • Boosted morale by developing and introducing reward systems based on performance.

• Managed accounts and provided tailored customer service to 40+ storage facilities.• Generated 45+ income statements and balance sheets on a monthly, quarterly, and yearly basis.