William Cheung Email & Phone Number

United Kingdom

In my role, I take pride in guiding customers to find the perfect products that suit their individual needs, often receiving positive feedback that reinforces my commitment to exceptional service. I manage point-of-sale operations with precision, ensuring accurate cash handling and efficient transaction processing. One of my strengths is my ability to quickly learn and adapt to new product lines, which not only enhances my knowledge but also enriches the overall shopping experience for our customers. • Ensured excellent service and customer satisfaction by maintaining high level of product knowledge.

Hong Kong Sar

I oversaw the entire lifecycle of ATM projects, from initiation to implementation, ensuring active engagement with product owners and business analysts throughout the process. I conducted regular project status meetings to keep everyone informed and on track regarding business, operational, and technical issues. Leading a team of six software developers, I directed the execution of system design for ATM systems, fostering collaboration and innovation to achieve our project goals.• Met and surpassed business requirements by ensuring compliance with quality control protocols.• Completed system development for American Express (AMEX) project on schedule, laying groundwork for subsequent certification tests and enabling AMEX acquiring services on JETCO ATM network.• Facilitated effective communication with internal business units and external stakeholders, including member banks such as Bank of China, Standard Chartered, and Citibank, to synchronise project objectives, dependencies, and timelines.• Successfully migrated JETCO ATM Switching Key Management to key block format, meeting PCI PIN Security Requirements and enhancing payment security in co-ordination with MasterCard and UPI network.

Hong Kong Sar

I orchestrated collaboration among cross-functional teams, bridging IT and non-IT departments to support key project milestones. By implementing process improvements and optimising resource allocation, I was able to elevate overall productivity. I kept the project momentum strong by proactively identifying and resolving issues whilst ensuring that team members remained engaged and focused on our goals.• Initiated corporate credit card activation process via Interactive Voice Response, streamlining card activation for corporate clients.• Steered Income Estimator project, developing predictive analytics for customer income, resulting in increasing rate of instantly approved credit card applications.• Directed credit card projects in Hong Kong, including HSBC Mobile Banking app, HSBC Reward+ mobile app, and backend systems, employing both Agile and Waterfall methodologies to ensure successful delivery.• Spearheaded Reward+ QR Code Payment project, enabling seamless QR code transactions with HSBC credit cards through Reward+ mobile app by creating functionality for QR code generation and payment QR code.• Introduced ATM Dynamic Currency Conversion project, allowing for real-time foreign currency conversion into billing currency at ATMs, boosting customer experience with transparent transactions.

Hong Kong Sar

As a part of this role, I spearheaded project life cycles from ideation to completion by partnering with product owners and business analysts. In addition, I directed development teams in estimating and deploying system advancements, whilst sustaining transparent communication with stakeholders through detailed progress reporting.• Migrated critical out-of-service networking devices to new models across Asia-Pacific countries, including Hong Kong, India, Indonesia, Bangladesh, Mauritius, Singapore, Sri Lanka, Vietnam, and the Philippines, whilst overseeing regional infrastructure projects by co-ordinating with external vendors (Cisco).• Steered credit card origination transformation initiatives using Agile methodologies to augment process efficiency.• Managed Card Origination project focused on optimising and automating credit card application processing through call centers and Internet banking.• Successfully launched four minimum viable products (MVPs) to amplify customer experience: * MVP1: Pre-approved New Card Application * MVP2: Pre-approved Card Upgrade Application * MVP3 & MVP4: Walk-in Card Application

Hong Kong Sar

I delivered comprehensive support for retail banking systems, managing all phases from planning and requirements analysis to development, testing, implementation, and documentation. By facilitating communication between IT and business units, I successfully translated complex requirements into functional system enhancements, ensuring that the solutions met the needs of all stakeholders involved.• Amplified monitoring tools for improved ATM status oversight by orchestrating ATM Consolidation View project.• Supervised HSM firmware upgrade project to elevate system security and performance.• Created new SMS platform, ensuring seamless integration with cyber banking systems, whilst serving as project manager.• Administered Hardware Security Module (HSM) Audit Log Report project, enabling ATM system to build audit log reports for internal IT audits.

Hong Kong Sar

I had the privilege of overseeing multicultural development teams across Hong Kong and China, where I nurtured collaboration and ensured projects were completed with precision. My role involved co-ordinating smooth system integrations and upgrades by engaging with internal IT, business units, and external stakeholders, including global payment networks and local service providers. I was dedicated to maintaining the highest standards, ensuring strict adherence to internal controls and regulatory compliance throughout all initiatives.• Led EMV chip card issuing and acquiring project in Singapore, bolstering security measures and aligning with payment standards.• Implemented system improvements to support POS services via Singapore NETS, broadening transaction capabilities and financial services outreach.• Executed ATM system upgrades across multiple Asia-Pacific locations, encompassing Singapore, Brunei, Vietnam, Macau, Pakistan, China, South Korea, the Philippines, and Bangkok, enhancing regional banking infrastructure and customer access.• Drove successful design and testing phases by administering cross-regional IT project lifecycles, including user requirement collection, feasibility assessments, and impact analysis.Additional Experience: Senior IT Officer, IT Officer, Systems Analyst Programmer | HSBC