William Cheung Email & Phone Number

United Kingdom

• In my role, I take pride in guiding customers to find the perfect products that suit their individual needs, often receiving positive feedback that reinforces my commitment to exceptional service. I manage.
• Ensured excellent service and customer satisfaction by maintaining high level of product knowledge.

Hong Kong SAR

• I oversaw the entire lifecycle of ATM projects, from initiation to implementation, ensuring active engagement with product owners and business analysts throughout the process. I conducted regular project status.
• Met and surpassed business requirements by ensuring compliance with quality control protocols.
• Completed system development for American Express (AMEX) project on schedule, laying groundwork for subsequent certification tests and enabling AMEX acquiring services on JETCO ATM network.
• Facilitated effective communication with internal business units and external stakeholders, including member banks such as Bank of China, Standard Chartered, and Citibank, to synchronise project objectives.
• Successfully migrated JETCO ATM Switching Key Management to key block format, meeting PCI PIN Security Requirements and enhancing payment security in co-ordination with MasterCard and UPI network.

Hong Kong SAR

• I orchestrated collaboration among cross-functional teams, bridging IT and non-IT departments to support key project milestones. By implementing process improvements and optimising resource allocation, I was able to.
• Initiated corporate credit card activation process via Interactive Voice Response, streamlining card activation for corporate clients.
• Steered Income Estimator project, developing predictive analytics for customer income, resulting in increasing rate of instantly approved credit card applications.
• Directed credit card projects in Hong Kong, including HSBC Mobile Banking app, HSBC Reward+ mobile app, and backend systems, employing both Agile and Waterfall methodologies to ensure successful delivery.
• Spearheaded Reward+ QR Code Payment project, enabling seamless QR code transactions with HSBC credit cards through Reward+ mobile app by creating functionality for QR code generation and payment QR code.
• Introduced ATM Dynamic Currency Conversion project, allowing for real-time foreign currency conversion into billing currency at ATMs, boosting customer experience with transparent transactions.

Hong Kong SAR

• As a part of this role, I spearheaded project life cycles from ideation to completion by partnering with product owners and business analysts. In addition, I directed development teams in estimating and deploying.
• Migrated critical out-of-service networking devices to new models across Asia-Pacific countries, including Hong Kong, India, Indonesia, Bangladesh, Mauritius, Singapore, Sri Lanka, Vietnam, and the Philippines, whilst.
• Steered credit card origination transformation initiatives using Agile methodologies to augment process efficiency.
• Managed Card Origination project focused on optimising and automating credit card application processing through call centers and Internet banking.
• Successfully launched four minimum viable products (MVPs) to amplify customer experience: * MVP1: Pre-approved New Card Application * MVP2: Pre-approved Card Upgrade Application * MVP3 & MVP4: Walk-in Card Application

Hong Kong SAR

• I delivered comprehensive support for retail banking systems, managing all phases from planning and requirements analysis to development, testing, implementation, and documentation. By facilitating communication.
• Amplified monitoring tools for improved ATM status oversight by orchestrating ATM Consolidation View project.
• Supervised HSM firmware upgrade project to elevate system security and performance.
• Created new SMS platform, ensuring seamless integration with cyber banking systems, whilst serving as project manager.
• Administered Hardware Security Module (HSM) Audit Log Report project, enabling ATM system to build audit log reports for internal IT audits.

Hong Kong SAR

• I had the privilege of overseeing multicultural development teams across Hong Kong and China, where I nurtured collaboration and ensured projects were completed with precision. My role involved co-ordinating smooth.
• Led EMV chip card issuing and acquiring project in Singapore, bolstering security measures and aligning with payment standards.
• Implemented system improvements to support POS services via Singapore NETS, broadening transaction capabilities and financial services outreach.
• Executed ATM system upgrades across multiple Asia-Pacific locations, encompassing Singapore, Brunei, Vietnam, Macau, Pakistan, China, South Korea, the Philippines, and Bangkok, enhancing regional banking infrastructure.
• Drove successful design and testing phases by administering cross-regional IT project lifecycles, including user requirement collection, feasibility assessments, and impact analysis.Additional Experience: Senior IT.