• Responsible for directing daily hospital operations in support of company policies and goals• Holds responsibility for hospital P&L, and participates in annual budgeting process• Drives continuous improvement activities to support world class client service model• Works in conjunction with HR and Medical Directors to recruit and hire DVMs, CVTs, Assistants, and administrative talent• Ensures proper investment in hospital infrastructure to support optimal patient care• Supports and participates actively in business development activities to drive business growth• Mentors and develops staff, participates in performance management process, and supports training initiatives focused on client service

• Drove 2-3M annual revenue increases via DVM staff hiring and business process optimization• Increased EBITDA from 7% to 20+% • Created and developed a local management team, improving business organization • Managed local business development function and created referral source strategy• Assembled a team of ER and Critical Care DVMs from across Ethos and successfully led team in development of a standardized triage SOP and patient acuity scale deployed across 24 Ethos hospitals• Actively participated in the annual budget build up process

• Serve as the main technical resource and customer service liaison for a $16M client profile, including multiple Fortune 500 companies. • Manage full P&L responsibility, including budgeting and allocation, labor and supply costs, and capital spend.• Provide daily direction for employee conflict resolution and mediation.• Oversee and drive routine and annual performance feedback sessions. Responsible for driving formulation/implementation of employee career goals and alignment with business objectives.• Lead and provide strategic direction for a team of Operations and Quality Assurance (QA) managers with a total staff of 95, mentoring team managers in achieving quality, production, and customer service goals.• As a member of the Laboratory Management System (LMS) Development Strategy Team, meet monthly to make decisions on system features and changes to best meet operational needs. KEY ACHIEVEMENTS: • Created and implemented a formal leadership development program to improve management team accountability and communications, increase internal applications for promotion, and drive overall employee engagement.• Achieved $1.5M in additional revenue through addition of four new testing methods to meet a large client’s R&D needs. Oversaw purchase of instrumentation, client cost structure, and implementation of standards.• Improved workplace culture and QWL (quality of work life) which reduced employee turnover by 15%.• Developed and drove formalized succession and cross training programs which increased productivity by 10%.• Restructured laboratory workflows to eliminate waste and improve process efficiency by 20%.• Saved $200K in annual labor costs and improved client experience through staff reorganization.

• Developed and managed an $8M technical customer profile; led negotiation of the $7M US Environmental Protection Agency (EPA) account. • Evaluated workflows and designed and implemented process automation to reduce operational expenses and increase overall profitability.• Organized the implementation of a new LMS and conversion from the legacy system.KEY ACHIEVEMENTS: • Oversaw planning and execution of the lab’s relocation to a new facility, including equipment, personnel, vendor accounts, and processes.• Collaborated with the QA and Operations Managers to improve quality control metrics by 18% through developing strategies to meet both production and quality requirements. • Greatly improved audit performance by training employees on the importance of quality control activities.• Saved $75K annually in labor costs by reorganizing the staffing portfolio to meet market needs.